University of Rochester Outpatient Access Specialist - 217811 in Rochester, New York
Outpatient Access Specialist
Strong Memorial Hospital
Full Time 40 hours Grade 007 SMH MED Oncology - Interlakes
Interlakes Oncology and Hematology (IOH) Outpatient Access Specialist/ Medical Secretaries performs duties as required by departmental needs. Achieves and maintains proficiency in provision of excellent customer service, always in a friendly manner, accuracy of data and efficiency of work. Is proficient with use of Flowcast, eRecord and Onbase systems and is a resource for all new staff.
Coordinates a daily effort to edit and correct registration errors, ensures accuracy of patient schedules, identifies ways to reduce follow up, repetitive or corrective work.
Maintains and updates appointment scheduling resources along with infusion scheduling visits, reports to Manager suggestions for increasing efficiency, allocates exam rooms for providers and infusion chairs to nurse providers as available, coordinates multiple schedules and monitors for changes in availability and overbooking and coordinates schedules procedures and tests.
Coordinates functions associated with patient information processing for ambulatory care visits and acts as a resource to other staff performing those functions. Demonstrates accurate Onbase scanning.
Customer interaction: Opens a telephone encounter in eRecord when patients have clinical questions, assesses the urgency of a situation and determines the appropriate routing for the patients, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as a front line problem solver.
Provides support for Departmental activities including monitoring inventory of supplies, supply ordering and maintenance of clinic services (escorting patients, witnessing consent signatures, etc).
High School diploma and 2 years related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Ability to act as a resource to less experienced staff.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled