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University of Rochester Outpatient Access Specialist - 219169 in Rochester, New York

Outpatient Access Specialist

Job ID



Eastman Dental Center

Full/Part Time


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Full Time 40 hours Grade 007 EIOH Pediatric Dentistry


8:30 AM-5:30 PM


Position Summary:

Responsible for all aspects- of patient processing within the program area including, but not limited to, check-in, check-out, appointment scheduling, payment collections, review of provider schedules and clerical support to the practice manager and department administrator.


  • Check-in Procedures:

  • Check patient in as "attended" in axiUm

  • Verify Patient Demographic, Insurance, Guarantor and Emergency Contact Information

  • Validate Insurance Eligibility -refer to Treatment Plan Coordinators when patient is not eligible

  • Request payments as indicated

  • Check-out procedures

  • Request payments

  • Re-appoint patients according to established department guidelines

  • Make referrals to Treatment Plan Coordinators for financial counseling

  • Maintain reception area

  • Responsible for reviewing provider schedules to ensure maximum utilization

  • Coordinate schedule changes

  • Review patient attendance history and schedule patients for appointments as needed Maintain a waiting list for patients requiring nitrous and schedule appointments as openings become available

  • Clerical Support to the Administrator and Practice Manager

  • Screen messages and return patient calls or distribute as appropriate

  • Special projects to gather data

  • LiaisonĀ· between patient and provider

  • Greeting of all patients

  • Paging providers for attended patient appointments

  • Communicating with provider for additional information in order to facilitate appointment scheduling

  • Retrieve, transcribe and deliver messages from the provider message line


Strong customer service skills (telephone and face-to-face). Ability to communicate effectively. Ability to work with computers. Ability to work under pressure. Ability to multitask.

High school diploma. Medical office training or experience. Prior computer experience and customer service experience required. Dental terminology and/or bilingual talents a plus.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled