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University of Rochester Outpatient Access Specialist - 219403 in Rochester, New York

Outpatient Access Specialist

Job ID



Strong Memorial Hospital

Full/Part Time


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Full Time 40 hours Grade 007 SMH Neurology Call Center


8 AM-4:30 PM


Position Summary:

Performs functions with patient information for Neurology. Completes the tasks of telephone management, scheduling, administrative and other duties. Is responsible for accurate and timely input of collected information into the hospital information systems, eRecord and Flowcast, in accordance with HIPPA and other guidelines. Ensures patient, staff and provider satisfaction with information processing.


  • Scans urgent information into patient record, ensures scanning is properly organized before leaving department, financial management-reconciles daily co-payments log sheets at the for each balance and cash drawer. Identifies and resolves discrepancies. Reconciles reports with encounter forms and ensures all charges are captured, management of faxes that come into the department.

  • Reception – (check in/out) Greets patients, identifies healthcare provider to be seen, obtains signatures as needed, collects patient demographic and financial information for entry into Flowcast. Confirms patient insurance, identifies and assesses patients’ special needs (i.e. interpreters). Provides vigilance of the waiting area to ensure that no patient is kept waiting. Schedules FUA appointments, processes patient cancellations/no shows.

  • Assists in prescriptions requests, patient referrals.

  • Perform administrative duties as needed.


High school diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Demonstrated skills related to achievement of customer satisfaction.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled