University of Rochester Outpatient Access Specialist - 222718 in Rochester, New York
Outpatient Access Specialist
Strong Memorial Hospital
Full Time 40 hours Grade 007 SMH Medical Oncology - Pluta
In addition to Outpatient Access Associate duties, coordinates functions associated with patient information processing for ambulatory care visits and acts as a resource to staff performing those functions. Monitors and assures that all functions are complete in a accurate efficient and customer friendly manner. Is proficient at use of Flowcast and eRecord systems and is a resource to new staff.
Preforms duties of Outpatient Access Associates as required by department needs: Achieves and maintains proficiency in provision of excellent customer service accuracy of data and efficient of work.
Performance Analysis: Coordinates daily efforts to edit and correct registration and billing errors, monitors charge entry and reconciliation of area charges, ensures accuracy of patient schedules, identifies ways to reduce follow ups, repetitive or corrective work.
Training: Provides training to other clerical staff on all aspects of department specific work, including orientation to registration, charge entry and customer service. Acts as information resource for all Departmental staff in regards to registration and billing activities. Attends education programs for departmental direction of supervisors and teachers other staff.
Appointment Scheduling: Maintains and updates appointment scheduling resources, reports to supervisor’s suggestions for increasing efficiency, allocates rooms to provide as available, coordinates multiple schedules and monitors for changes in availability and overbooking and coordinates and schedules procedures and tests.
Financial Account Management: Establishes financial arrangements on a daily basis, reviews management reports on a visit and charge data, reconciling these reports with services provided. Where appropriate follow up with providers to reconcile discrepancies and provide recommendations to supervisors for updates to charges.
Customer Interaction: Opens a telephone encounter in eRecord when patients have clinical questions, assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front line problem solver.
Other Duties: Provides support for Departmental activities including monitoring inventory of supplies, supply ordering and maintenance clinic services (escorting patients, witnessing consent signatures etc.). May assist with clinical tasks related to escorting patients to rooms and opening the encounter in eRecord.
High School diploma and 2.5 years related work experience or an equivalent combination of education and experience. Medical terminology experience required. Demonstrated ability to word process documents and enter date into a data base. Demonstrate skills related to achievement of customer satisfaction. Demonstrate the ICARES values to patients, families and staff. Ability to act as a resource to less experience staff.
NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled