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University of Rochester Outpatient Access Specialist - 224878 in Rochester, New York

Outpatient Access Specialist

Job ID



Eastman Dental Center

Full/Part Time


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Full Time 40 hours Grade 007 EDC Specialty Care



Responsible for all aspects of patient processing within the clinic including, but not limited to, check-in, check-out, appointment scheduling, payment collections, review of provider schedules and clerical support to the manager and clinical directors.

Supervision and Direction Received:

This position reports to the Practice Manager EDC- Specialty Care and indirectly to associated Senior Leadership of the Eastman Dental Center.

Knowledge and special skills:

Knowledge of dental procedures and terminology for general dentistry for children and adults as well as specialty dental services such as oral and maxillofacial surgery, prosthodontics, periodontics, etc. helpful, computer literate, understanding of dental and medical insurance. Must be organized, mature, reliable and professional. Ability to work with diverse individuals. Must adhere to department dress code. Strong customer service skills (telephone and faceĀ­ to-face). Ability to communicate effectively. Ability to multitask.


Prefer 2-3 years' experience in front reception responsibility and medical/dental billing. Familiarity with axiUm or other dental software packages would be helpful. Dental office experience would be beneficial.

Billing, Financial Counseling and Collections:

Exercising tact, initiative and independent judgment makes decisions using approved Departmental procedures regarding security of less complex, comprehensive dental care treatment plans and communicates directly to patient and documents in computer. Work closely with providers at the site. Uses current on-line dental insurance processing tools to identify and collect co-payments at time of service. Collaborates in the developing implementation guidelines for payment collection. Responsible for daily submission of pre-treatment estimates with x-rays, documenting in computer and referring returned estimates to treatment plan coordinator. Acts as a resource to patients & care providers on less complex billing issues. Receives and responds to patient questions in regard to dental and medical billing or refers appropriately. Work with patients, Billers and insurance carriers to maximize benefits. Communicate effectively and professionally with patients, faculty, staff, vendors, Dental Central Billing Office to improve office efficiency.

Scheduling and Registration of Patients:

Reception: Greets patients to initiate positive experience, identifies healthcare provider to be seen, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patients' special needs (e.g., interpreters, wheel chair, bariatric chair), monitors reception area to ensure patient needs are met.

Registration: Collects patient demographic and financial information in an efficient, customer oriented manner, asks specific questions of patient to verify information accuracy to ensure a billable account is established, enters information into axiUm information system.Appointment Scheduling: Schedules new and return visits, monitors schedules and reports problems to practice mai:iager, coordinates appointments for referrals to other clinic sites, completes any correspondence i::i'r' forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient's needs (e.g., transportation),ensures patient satisfaction with visit prior to discharge.

Telephone Management:

Manages incoming clinic calls, triages calls to various providers. Coordinates with Practice Manager and Clinical Director to review all referrals for special needs patients. Coordinates outgoing calls related to major functions above. Responsible for courteous and efficient telephone communications. Triages urgent patient calls, assesses the situation and determines the appropriate action (or appropriate person to talk to), serves as a focal point for handling complaints, serves as frontRline problem solver. Work with patients and billing staff to maximize collections. Communicate effectively and professionally with patients, faculty, staff and vendors to improve office efficiency.

Clerical Duties:

Performs miscellaneous tasks as assigned by the Supervisor. For example, provider schedule changes, rescheduling, working off of the wait list and simple statistics. Continually monitors Provider Schedules to ensure accurate referrals are obtained and noted and financial responsibilities are added to scheduling notes. Edits and corrects registration errors, completes missing registration data, ensures accuracy of patient schedules. Provides assistance to other clerical staff, as needed, on all aspects of departmentRspecific workRlife including orientation, registration, and customer service. Acts as information resource for new staff in regards to registration and billing activities. Attends educational programs for department at direction of supervisor.

Confirming appointments:

Confirm all appointments scheduled for: 1 day in advance. If appointment cancelled, try to fill schedule with cancelled/failed appointments

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled