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University of Rochester Outpatient Access Specialist - 228720 in Rochester, New York

Outpatient Access Specialist Job ID 228720

Location Health Sciences Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 007 URMC Employee Health


8 AM-4:30 PM



Coordinates functions associated with patient information processing for ambulatory care visits. Monitors and ensures that functions are completed in an accurate, efficient and customer-friendly manner.


Responsible for monitoring own performance on assigned tasks. Self-directed, must make complex decisions independently.


Standard office equipment including, but not limited to, telephone, fax machine, scanner, copiers, personal computers, printers, and confidential recycle bin.


  • Registration/Check-In

  • Collects patient demographic information in an efficient, customer-oriented manner

  • Prepares medical record

  • Provides medical history forms and OSHA questionnaires pertaining to the medical exam to patient for completion

  • Registers patient in hospital information system and

  • Assures that required photo ID is obtained and written protocols followed

  • Enters into Employee Health EMR and creates encounter for clinical services

  • Prepares radiology and laboratory request forms as needed

  • Communicates with Admin Assistant when there are any questions or concerns about the patient or services to be rendered

  • Helps to ensures patient satisfaction with visit

  • Must be well informed regarding medical and company protocols and drug screen collection and breath alcohol testing procedures

  • Check-Out / Appointment Scheduling

  • Schedule follow up appointments

  • Scans visit documents into EM

  • Prints and distributes next day appointment schedules to providers and clinic areas

  • Utilizes professional telephone skills for accurate appointment scheduling and friendly customer service

  • Performance Analysis

  • Attention to detail for accuracy and efficiency

  • Reconcile daily clinic visits.

  • Completes missing registration data

  • Ensures accuracy of patient schedules

  • Other Clerical Duties

  • Performs miscellaneous tasks as assigned by the Supervisor such as medical records management, supplies invoices, maintains logs and simple statistics.

  • Generate surveillance reports for department contacts

  • Prepare drug screen (DS) results for Medical Review Officer (MRO); submit negative DS results to Designated Employer Representative (DER).

  • Covers COVID vaccine clinic check-in and check-out responsibilities.


    High School diploma and 4 years related work experience, or an equivalent combination of education and experience. Medical terminology experience required. Demonstrates ability to type accurately on office equipment. Demonstrates customer relations skills.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled