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University of Rochester Outpatient Access Specialist - 230005 in Rochester, New York

Outpatient Access Specialist Job ID 230005

Location Eastman Dental Center Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 007 EIOH Pediatric Dentistry


8:30 AM-5:30 PM



Responsible for all aspects of patient processing within the program area including, but not limited to, check-in, check-out, appointment scheduling, payment collections, review of provider schedules and clerical support to the practice manager and department administrator.


  • Check-in Procedures:

  • Check patient in as “attended” in axiUm

  • Verify Patient Demographic, Insurance, Guarantor and Emergency Contact Information

  • Validate Insurance Eligibility –refer to Treatment Plan Coordinators when patient is not eligible

  • Request payments as indicated

  • Check-out procedures

  • Request payments

  • Re-appoint patients according to established department guidelines

  • Make referrals to Treatment Plan Coordinators for financial counseling

  • Maintain reception area

  • Responsible for reviewing provider schedules to ensure maximum utilization

  • Coordinate schedule changes

  • Review patient attendance history and schedule patients for appointments as needed

  • Maintain a waiting list for patients requiring nitrous and schedule appointments as openings become available

  • Clerical Support to the Administrator and Practice Manager

  • Screen messages and return patient calls or distribute as appropriate

  • Special projects to gather data

  • Liaison between patient and provider

  • Greeting of all patients

  • Paging providers for attended patient appointments

  • Communicating with provider for additional information in order to facilitate appointment scheduling

  • Retrieve, transcribe and deliver messages from the provider message line


    Strong customer service skills (telephone and face-to-face). Ability to communicate effectively. Ability to work with computers. Ability to work under pressure. Ability to multitask.


  • High school diploma. Medical office training or experience. Prior computer experience and customer service experience required. Dental terminology and/or bilingual talents a plus.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled