Outpatient Access Specialist - Flex/Float team

Rochester, NY


Responsibilities and Job Requirements:

URMC’s Outpatient Ambulatory Care team is seeking Outpatient Access Specialists as we continue to grow our Flex/Float team. Working at different medical offices across UR Medicine, these Front Desk Associates interact with patients and perform essential tasks in the office like patient welcome and registration, scheduling appointments, and entering patient data.

Our work is focused on:

Customer Service: When patients have questions, Outpatient Access Specialists are the front-line problem solvers and determine the appropriate solution or direction for the patient.

Communication: Outpatient Access Specialists coordinate appointments to other clinic sites, follow-up on missed appointments and cancellations; schedule interpreters and transportation to support patient needs.

Teamwork: Providing a warm patient hand-off to providers and other clinic staff; supporting front office colleagues with their tasks.

Accuracy: Ensuring all patient forms, demographic and financial information is accurate and up-to-date; reconciling patient registration information, visit and billing errors; also maintaining accurate provider schedules.

The ideal candidate for an Outpatient Access Specialist brings at least one year of customer service or administrative/office experience. A customer service oriented approach, the ability to collaborate, and communicate, effectively is essential.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Position starts at: $ 17.47 - $ 23.58 Hourly + $1/hour Float incentive

Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time