University of Rochester Outpatient Access Specialist Float - 228943 in Rochester, New York
Outpatient Access Specialist Float Job ID 228943Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening
Full Time 40 hours Grade 007 Ambulatory AdministrationSchedule
8 AM-4:30 PMResponsibilities
This position serves a multispecialty patient population and referring physicians in the UR Medicine Multispecialty Clinic located at FF Thompson Hospital. Duties include answering phones, receiving and registering patients and maintaining patient files. The candidate must present an image that deserves respect and obtains required cooperation from providers, patients and referring physicians. The candidate must possess excellent communication skills and exercise independent judgment and initiative in registering, scheduling and communicating with patients. The position requires attention to detail, the ability to prioritize tasks, to type accurately and to be familiar and comfortable working with computers. The candidate must be able to work independently and perform routine and non-routine clerical duties of a specialized nature in an extremely busy environment. Patient privacy policies must be followed in the conduct of all job responsibilities.
Equipment & Machines
PC basic functions including fluency in the programs of Microsoft Word, Excel, Outlook and ERecord system. Fax machine, copiers, printers and credit card readers.
Patient Registration and Scheduling & Office functions
50% Greet patients reporting for clinical visits and procedures in a professional manner. Confirm and update demographics and insurance information during registration. Handling and collection of funds for patient copays.
30% Schedule procedures, appointments and ancillary tests. Obtain required insurance authorizations for testing. Must be able to clearly communicate testing requirements and policies. This requires attention to detail, the ability to evaluate and clarify medical information provided with appropriate follow-through to completion. Maintain office supply inventory, communicate needs to manager. Sort mail, distribute and follow up on faxes
10% Assess and prioritize incoming calls. Evaluate and document patient’s concerns then refer to physicians or other health care personal to address. Respond to callers independently and follow up to be sure all requests are handled in a timely fashion. Must project professional image to allow collection of accurate and complete medical information while maintaining sensitivity to patient privacy issues.
10% Prepares charts for patients that will be seen in outpatient clinic. Review patient record before clinic to make sure all relevant documentation and ancillary test results from the previous patient visit is filled completely and accurately in the record. Obtain missing information as needed.
High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Medical terminology experience required. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled