Outpatient Access Specialist

Rochester, NY



Under the direction of the Administrative Assistant and Administrator, processes patient information for Employee Health visits. Completes registration and check-in process, answers phone, schedules appointments for injury and non-injury visits, processes drug screen results utilizing Employee Health EMR. Monitors and ensures that functions are completed in an accurate, efficient and customer-friendly manner. Demonstrates excellent customer service and interpersonal skills; ability to work in a fast-paced environment.


  • High School diploma required

  • 1-year related work experience in an administrative office or customer service field; or completion of Vision Care 1,2,3 courses; or an equivalent combination of education and experience required

  • Medical terminology experience preferred

  • Demonstrated ability to word process documents and enter data into a database preferred.

  • Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff preferred.

  • Ability to act as a resource to less experienced staff preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 17.00 - $ 22.10 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Health Sciences
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 007 URMC Employee Health
Schedule: 8 AM-4:30 PM