Outpatient Access Specialist
Rochester, NY
POSITION SUMMARY:
In addition to Outpatient Access Associate duties, coordinates functions associated with patient information processing for ambulatory care visits and acts as a resource to staff performing those functions. Monitors and assures that nil functions are completed in an accurate, efficient, and customer friendly manner. Is proficient at use of eRecord system and is a resource to new staff.
TYPICAL DUTIES :
Performs duties of Outpatient Access Associate as required by departmental needs. Achieves and maintains proficiency in provision of excellent customer service, accuracy of data, and efficiency of work.
Performance analysis: Coordinates daily efforts to edit and correct registration and billing errors, monitors charge entry and reconciliation of area charges, ensures accuracy of patient schedules.
Training: Provides training to other clerical staff on all aspects of department-specific work, including orientation to registration, charge entry, and customer service. Acts as information resource for all Departmental staff in regards to registration and billing activities. Attends educational programs for department at direction of supervisor and teaches other staff.
Appointment scheduling: Maintains and updates appointment scheduling resources, reports to supervisor suggestions for increasing efficiency, coordinates multiple schedules and monitors for changes in availability and overbooking, and coordinates and schedules procedures and tests.
Customer interaction: Check-in patients for their appointments. Answer all incoming calls and transfers. Serves as a focal point for handling complaints, utilizes service recovery concepts, and serves as front-line problem solver.
Other duties as assigned
QUALIFICATIONS:
High school Diploma required
1-year related work experience in an administrative office or customer service field required
Or equivalent combination of education and experience required
Medical terminology experience preferred
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $17.00 - $ 22.10 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Location: Medical Faculty Group
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 007
Schedule: 8 AM-4:30 PM