Outpatient Access Specialist
The Outpatient Access Specialist (OAS), as the face of the practice, provides a warm welcome to patients, families, and other customers in person and over the phone. Always demonstrating UR Medicine’s ICARE values, the OAS is responsible for reception, check-in, checkout, and telephone call triage. The experienced OAS will also help train new employees.
Performs check-in procedures
Welcomes all customers with enthusiasm and compassion
Arrives patients in the electronic medical record (EMR), print labels, and notify clinical staff of arrival
Confirms and updates patient demographics, email, employer status and insurance information
Processes PCP change forms when necessary
Obtains patients’ signatures for required forms
Provides patients with education to complete required forms and screenings
Creates and distributes new patient packets
Assists with scheduling referrals
Performs other reception procedures
Processes walk-ins according to protocol, including situations where patients request to be seen by a provider, need a PPD read, need medication refills, etc.
Processes paperwork being dropped off by obtaining a complete release of information and all required information for the paperwork to be completed
Performs check-out procedures following patient clinic appointments
Checks out patients in the EMR
Collects new patient paperwork from patients and assign the new provider(s) in the EMR
Ensures that patients receive designated post-visit services, including lab work, immunizations, etc.
Schedules designated follow-up visits
Processes and schedules referral appointments
Prints after-visit summary (AVS)
Arranges patient transportation home as necessary
Performs phone room procedures
Answers and process calls from other providers and the Access Center
Documents and route calls to the appropriate team
Warm transfers urgent clinical calls to the triage nurse
Schedules appointments from the new patient scheduling pool, bump list, wait list, and recall list
Other duties as assigned.
High School diploma required
1 year related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required
Medical terminology experience preferred
Demonstrated customer service skills required. Medical terminology and electronic medical records experience preferred. Ability to act as a resource to less experienced staff preferred.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 007 Strong Internal Medicine