University of Rochester Outpatient Access Specialist in Rochester, New York
Full Time 40 hours Grade 007 CVSL Regional Cardiology
8 AM-4:30 PM
This position serves the cardiology patient population and referring physicians in Clifton Springs, Canandaigua, Seneca Falls and Penn Yan. Duties include answering phones, receiving and registering patients and maintaining patient files. The candidate must present an image that deserves respect and obtains required cooperation from providers, patients and referring physicians. The candidate must possess excellent communication skills and exercise independent judgment and initiative in registering, scheduling and communicating with patients. The position requires attention to detail, the ability to prioritize tasks, to type accurately and to be familiar and comfortable working with computers. The candidate must be able to work independently and perform routine and non-routine clerical duties of a specialized natured in an extremely busy environment. Patient privacy policies must be followed in the conduct of all job responsibilities.
Patient Registration and Scheduling
Greet patients reporting for clinical visits and procedures in a professional manner. Confirm and update demographics and insurance information during registration. Handling and collection of funds for patient copays.
Schedule procedures, appointments and ancillary tests. Obtain required insurance authorizations for testing. Must be able to clearly communicate testing requirements and policies. This requires attention to detail, the ability to evaluate and clarify medical information provided with appropriate follow-through to completion.
Assess and prioritize incoming calls. Evaluate and document patient’s concerns then refer to physicians or other health care personal to address. Respond to callers independently and follow up to be sure all requests are handled in a timely fashion. Must project professional image to allow collection of accurate and complete medical information while maintaining sensitivity to patient privacy issues.
- Chart maintenance*
Prepares charts for patients that will be seen in outpatient clinic. Review patient record before clinic to make sure all relevant documentation and ancillary test results from the previous patient visit is filled completely and accurately in the record. Obtain missing information as needed.
Process outstanding appointment reports. Contacting patients to schedule appointments that they are overdue for or have missed.
High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Prefer AAS in Secretarial Science with two to three years related experience or equivalent combination of education and experience. Experience with IBM-compatible computers in a Windows environment and Medical Terminology required. Familiarity with MS Office, Excel and Word experience preferred.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Outpatient Access Specialist
Location: Medical Faculty Group
Job ID: 209585
Full/Part Time: Full-Time