University of Rochester Patient Intake Specialist in Rochester, New York
Full Time 40 hours Grade 009 Ctr Comm Health & Prevention
8 AM-4:30 PM
Under guidance from the Manager for the CSP -FLR, the Intake/Data Specialist will serve as the primary point of contact for patient enrollment and data entry for the Cancer Services Program of the Finger Lakes Region (CSP-FLR) and the Ovarian Cancer Trial (OCT). Collects, enters and edits data accurately and in a timely fashion. Function at the fullest capacity to assist CSP-FLR in attaining all performance measures and program goals.
Primary point of contact for CSP-FLR patients and Ovarian Cancer Screening Trial (OCT). Answers phone calls and assesses patient eligibility for cancer screening services. Enrolls eligible patients for breast, cervical, ovarian and colorectal cancer screenings and ensures all necessary paper work is signed and returned, including: intake assessments, statements of confidentiality, signed informed consents. Creates new client files and manages open files.
Coordinates with patients and providers to ensure appointments are scheduled and maintained. Responsible for accurately maintaining client information in CSP-FLR database or Excel spreadsheets. Tracks returns of client's informed consents and CRC screenings. Follows up with patients as needed to remind them about appointments and assist with barriers. Refers clients to community resources when appropriate, including public health insurance programs. Reports patients' status to Manager of the CSP-HR and NYS DOH CSP as required.
Conducts monthly client recall process to remind patients of rescreening for CSP-FLR and OCT. Updates relevant databases with client status and completes data entry to indicate eligibility, refusal, or re-enrollment. Tracks and reports to Manager and funders regarding clients who are lost to contact.
Promotes the services of the Program and increases awareness and educates through health fairs, screening days and other community events, as needed. Assists in routine office duties and clerical support. Attends meetings and trainings, as required.
Associates degree plus 2-3 years experience in a medical setting and/or working with physician's offices or billing staff. Must maintain IRB certification to conduct clinical trials and research studies. Uses computer programs proficiently, including use of the Internet, Microsoft Word and Excel, and PowerPoint, database management systems, and data entry programs, insurance verification databases and URMC systems. Must be comfortable with computers and can learn new software quickly. Ensures the security and confidentiality of all data per HIPAA, PHI and IRB guidelines. Requires experience working with people of diverse cultural and economic backgrounds; excellent written and oral communication skills; and the ability to work independently and as part of a team. Excellent customer service, organizational and time management skills. Some weekends and evenings are required. Valid NYS Driver's License and reliable transportation are necessary.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Patient Intake Specialist
Location: School of Medicine & Dentistry
Job ID: 210228
Full/Part Time: Full-Time