Patient Navagator

Rochester, NY


The Patient Navigator will serve as a liaison between the developing Gender Health and Wellness Service and UR Medicine partners, patients, families, social groups, and community organizations in the area. The Patient Navigator will become a key point of contact for transgender and gender diverse individuals seeking mental health, primary care, and/or linkage to medically necessary care. Specifically, the Patient Navigator will assist transgender and gender diverse individuals with securing initial appointments with affirming providers, provide information about potential pre-requisites, and to help individuals overcome potential barriers to care, such as social, educational, medical, financial and other impediments to full acceptance and effectiveness of health services. The Patient Navigator will provide medical, psychiatric, social work, nursing and other medical staff with information relating to individual patients and their families and information about community characteristics which will assist in their planning and evaluation of the services to particular patients, as well as general planning and program evaluation. Performs other related duties as assigned. The patient Navigator must observes strict confidentiality and privacy at all times.


  • Act as the “point person” for transgender and gender diverse patients.

  • Makes contact with current patients and potential patients to help coordinate care, establish supportive relationships and explain process using sound judgement and initiative.

  • Coordinate referrals and help connect patients to affirming primary care, affirming mental health providers, affirming medical specialty resources (dermatology, endocrinology, urology, surgery, OBGYN, etc.), and affirming support resources (community groups, etc.)

  • Assist with coordinating referrals and connections with care management team (for finding vouchers for needed medications, help with affirming housing, social services (such as food, benefits, and transportation).

  • Provides information and other assistance to Gender Health & Wellness staff in diagnostic and therapeutic activities, planning and program or case evaluation.

  • May teach, promote, provide various educational services to patients using established curriculums.

  • Help build connections in the community with services like Trillium Health, Rochester LGBTQ+ Together, etc. and assist patients to become involved in affirming social or community activities.

  • May speak before community groups to explain program services.

  • Collects and manages the data required for reporting and participates in case conferences. May participate in program planning and evaluation meetings.

  • Performs other related duties as assigned.


  • High School education or an equivalent accomplishment in literacy, arithmetic skills, knowledge of social and government organization, etc. required

  • Knowledge, awareness, and previous experience working with transgender and gender diverse individuals required.

  • Previous employment or other experience which has demonstrated ability to work effectively with others and to accept responsibility for confidential and sensitive matters required.

  • Training and/or experience in case management or healthcare. Bilingual in Spanish and/or languages other than English is a plus.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 007 Psychiatry SMH Ambulatory Svcs
Schedule: 8 AM-4:30 PM

Current Search Criteria