University of Rochester Patient Services Rep - 203769 in Rochester, New York
Patient Services Rep
Strong Memorial Hospital
Part Time 28 hours Grade 007 Imaging Sciences-Angio
Responsible for providing accurate and efficient telehealth services including, but not limited to, general information, provider referral, class registration, and caller assistance to patients or health plan members. Responsible as the primary contact for inbound calls to Imaging Sciences as well as be required to perform marketing related functions as needed through outbound call activity
Effectively schedules imaging appointments using Imagecast, Flowcast and insurance checking software applications.Accurately performs data entry at time of call. Performs and maintains a constructive working relationship with the callers, physician offices, team members, supervisors and others as needed.
Participates in department in-services and meetings.Adheres to the policies and procedures of the organization and the contact center.Performs other duties as assigned by Contact Center Manager or designee.
Associate degree in a business field and 2 years of related experience with medical insurances and/or customer services; or an equivalent combination of education and experience.
Prefer two years recent health care and customer service experience (i.e., medical assistant, certified nurses aid, medical secretary, medical technician, health planclaims analyst, etc.)
Basic personal computer skills and comfort with Microsoft Windows® operating system, Imagecast and Flowcast.
Knowledge of basic medical terminology
Strong verbal and written communication skills
Demonstrated active listening skills
Good problem solving skills
Demonstrated ability to handle multiple tasks at the same time
Demonstrated team work skills
Clear and pleasant telephone voice
Good organizational skills and ability to set priorities and solve problems
Works effectively with minimum supervision
Works well as a team member
Ability to work effectively with minimal supervision
Bilingual (Spanish/English) desired
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled