Physician Support Rep III

Rochester, NY


With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs requiring highly advanced secretarial skills and proficiency. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.


Patient Scheduling:

Schedule office appointments and procedures for patients at multiple locations using electronic scheduling systems. Extensive use of electronic medical record system to correspond with attending physicians, midlevel providers, patients, internal customers, external provider offices, and others regarding the status of patient requests for appointments. Accurately communicate to patients various preparation requirements for procedures and other appointments in writing, by telephone, and electronically. Effectively maintain clinic schedules of multiple providers; consistently monitoring them for opportunities to improve all provider’s productivity and increase appointment availability and access for our patients. Responsible for active management of provider’s bump list, wait list and recall list.

Administrative Support:

Disseminate correspondence to patients per direction from providers regarding plan of care. Respond to provider’s requests to alter their master schedules as requested. Assures schedules are accurate and schedule changes are made in a timely manner. Some management and coordination of provider calendars related to attendance at conferences and conventions so as not to interfere with patient schedules. Process requests for medical information from provider’s offices in a timely manner to ensure patient receives quality care. Assures all notifications are professional and timely. Facilitate dialysis patient admission process at the direction of the provider as needed. Facilitate the process of obtaining specialty drugs for patient at the direction of the provider as needed. Scanning of medical records via OnBase.

Patient Call Triage:

Determine appropriate disposition of incoming patient phone calls, tasking appropriate provider and scheduling follow up appointments as necessary. Communication with call center staff members providing them with appropriate direction on Nephrology policies and procedures. Ensure phone calls are routed to correct pool or provider in a timely manner. Direct visitors, callers, messages, and mail, taking independent action as appropriate to anticipate and resolve questions and problems.

Work Queue and In Basket Management and Oversight:

Work multiple work queues on a daily basis and maintain appropriate levels of messages in eRecord in baskets. Assist teammates with coverage of in baskets during vacations, absences and lunch periods. Respond to urgent requests within assigned work queues in a timely manner.

Other duties as assigned.


  • High School Diploma required

  • 2 years of relevant experience required; or an equivalent combination of education and experience required.

  • Strong interpersonal skills with attention to attention to detail with a patient centered philosophy.

  • Demonstrated verbal and written communication proficiencies and ability to maintain confidentiality.

  • Demonstrated customer relations skills. Experience with Microsoft Office and Electronic Health Record applications required.

  • Medical Terminology, experiences with appointment scheduling software (such as EPIC), and electronic medical records preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 18.89 - $ 25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time