Physician Support Rep III

Rochester, NY


General Purpose:

With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers’ time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.


Scheduling Management: Identify appropriate scheduling protocol for Structural Heart patients, establishing a sequence of appointments and coordination of multidisciplinary resources (interventional cardiology, anesthesia staff, nursing, echocardiology, and /or surgeons.) As well as room utilization, ancillary tests, laboratory studies and required testing equipment. Facilitate hospital admissions, scheduling of procedures, coordinate overnight accommodation and transportation arrangements.

Communication: Assess and triage incoming calls in a timely and courteous manner. Gather pertinent medical information at the time of call from patient, referring physician and/or other health care professionals. Evaluate urgency of response and communicate messages using established protocols to allow collection of accurate and complete medical information, while maintaining patient confidentiality issues.

Data Management: Maintain responsibility for own Electronic Medical Record (EMR) in basket as well as the in baskets for any pools assigned. Possesses the knowledge, skills, and abilities to support the Medical Records department as needed. Entry and management of data in specialized database. Ensure databases reflect current status, demographics and on-going evaluation actions. Document each patient encounter (phone call, ancillary test/lab results, inpatient or outpatient clinical evaluation, medications, infection management) to maximize patient care and ensure full compliance with regulatory agencies. Manage RECAP data collection and Structural Heart financial stats.

Template management/office schedules : Independently creates schedules and builds/updates clinical and detailed demographic information in eRecord and Outlook calendar.

Contributes to operations including supply maintenance, and opening and closing of facility as needed. Solves operational problems and provides direction to coworkers. Cross-coverage in shared clerical office; on call schedule, and special projects and other responsibilities as assigned.

Other duties as assigned


  • High school diploma or equivalent required.

  • Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience required;

  • or equivalent combination of education and experience required.

  • Experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time