Physician Support Rep III

Rochester, NY


Physician Support Specialist must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs. Candidate will use eRecord, OnBase, RightFax, as well as distribute mail, run office related errands, and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player and consistently demonstrate ICARE values in each of the major responsibilities.


  • Interacts with patients, families, providers, and other offices on the telephone and asses the call to understand needs, prioritize medical concerns, and obtain responses from providers and follow up with patients.

  • Schedules all necessary imaging, tests, outpatient procedures, and manages and reviews incoming referrals for proper scheduling and distribution.

  • Works with Administrative Assistant to ensure outpatient clinics are opened and closed appropriately. Works bump and reminder lists effectively, timely, and accurately.

  • Assists providers with contacting families to provide test results and provides support for requesting all necessary medical documents for internal and external needs/

  • Attends office staff meetings, schedules and prepares agenda for division meetings. Including drafting meeting minutes.

  • Provides clerical assistance, including distributing mail, and creating routine and non-routine mail correspondence to families and outside offices. Also scans documents and prepares routine faxes.


  • High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills.

  • Minimum of two years relevant experience required or an equivalent combination of education and experience.

  • Strong customer service skills, oral communication and written communication skills are essential. Knowledge of eRecord and Microsoft programs are desired. The ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and the ability to multi-task.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Apply for Job

  • Careers

  • Sign In

  • New User

Location: Medical Faculty Group
Full/Part Time: Full-Time