Physician Support Rep III

Rochester, NY


Position Summary:

The Physician Support Specialist provides support to the Heart Failure Department. Responsible for using independent judgement and initiative, performs routine and non-routine clerical duties and support of onsite and regional activities of a team of physicians, APP’s and RN’s. Performs functions associated with patient information processing for ambulatory care visits. Completes the task of appointment scheduling, eRecord task management, In Basket management and Telephone Encounter management using the electronic medical record and patient access. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. Requires excellent organizational skills, working knowledge of privacy and other policies and procedures in daily contact with confidential information and material in accordance of HIPPA regulations. Candidate must be able to work independently as well as collaboratively within immediate team to foster inclusive environment focused on continuous improvement.


  • Telephone Management: Assess and triage incoming calls in a timely and courteous manner. Gather pertinent medical information at the time of call from patient and/or other health care professionals. Evaluate urgency of response and communicate messages using established protocols to allow collection of accurate and complete medical information, while maintaining patient confidentiality issues.

  • Scheduling Management: Identify appropriate scheduling protocol for Advance Heart Failure patients, establishing a sequence of appointments, ancillary tests such as lab work, cardiology procedures, and coordination of multidisciplinary resources (cardiology, nursing, dietitians, finance resources, echocardiology, social workers and /or surgeons.) Facilitate hospital admissions, scheduling of procedures, coordinate overnight accommodation and transportation arrangements.

  • Data Management: Maintain responsibility for own Electronic Medical Record (EMR) in basket as well as the in baskets for any pools assigned. Possesses the knowledge, skills, and abilities to support the Medical Records department as needed. Entry and management of data in specialized database. Documentation of patient care to ensure full compliance with regulatory agencies. Ensure databases reflect current status, demographics and on-going evaluation actions. Document each patient encounter (phone call, ancillary test/lab results, inpatient or outpatient clinical evaluation, medications, infection management) to maximize patient care and ensure full compliance with regulatory agencies.

  • Contributes to operations including supply maintenance. Solves operational problems and provides direction to coworkers. Cross-coverage in shared clerical office; on call schedule, & special projects.

Other duties as assigned


  • High school diploma or equivalent required

  • Associates degree in Medical, Secretarial, billing or related field preferred

  • Minimum of 2 years of relevant experience required

  • 1 year of leadership experience preferred;

  • or equivalent combination of education and experience required

  • Demonstrated customer service skills required

  • Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.89 - $25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time