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University of Rochester Physician Support Spec - 222729 in Rochester, New York

Physician Support Spec

Job ID



Strong Memorial Hospital

Full/Part Time


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Full Time 40 hours Grade 009 CVSL Cath & EP & Holding




Position Summary

Under the general supervision of the Administrator of the Cardiac Catheterization Laboratory and the Structural heart clinical program manager, this position is the central administrative contact to maintain and improve efficiencies related to the functioning, growth, and success of the University Structural Heart Program which is a fast-growing regional service. This position requires considerable latitude for independent judgment, initiative, and proficiency in office management skills, with minimal direction from superiors. The incumbent will represent the UR Medicine Structural heart program across a wide regional area.

This position requires the ability to triage a large volume of work under limited time constraints. The position requires extensive knowledge of Hospital and University Policy and Procedures, strong organizational, communication, and computer skills. In department business matters, has frequent contact with faculty members and other Administrative staff. Emphasis is on pleasant, professional presentations with duties performed accurately and in a timely fashion.

Machines and Equipment

Standard office equipment including telephone, copier, FAX machine, calculator and computer with MS Office. Proficient in the use of eRecord, Flowcast, PICIS, Cupid, and Adobe/Acrobat.

Responsibilities Breakdown:

Independently problem-solve and be proactive regarding day-to-day issues. Develop and implement new/updated procedures as necessary. These include but are not limited to creating functional working processes for structural heart procedures, phone triage, setting up dates and physician coverage for future clinic dates, etc. 30%

Manage informational databases that are crucial to maintaining the structural heart program, including the REDCAP, Financial Stats, and Frailty Scores. These databases are used by a substantial internal customer base including Finance, Quality Assurance, Health Information Management, Administrators, Physicians, and Clinic Coordinators. 25%

Communication. Act as structural heart program liaison and primary point person with referring physician offices, product vendors, members of the structural heart team, patients/families, insurance companies, etc. 20%

Participate in Administrative Meetings, including evaluation of length of stay for procedure patients, promotion of Structural heart program publicity efforts, researching and recommending data collection management for our continually increasing clinic volume. 10%

Scheduling appointments for patients, including coordinating multidisciplinary evaluation and follow-up, schedule procedures which require a multistep focus for proper scheduling and insurance reimbursement. 10%

Maintain schedules for the Structural heart program Clinical Coordinators. 5%


Two years post high school education in secretarial studies or the equivalent combination of formal training and least 3 years of secretarial and office experience. Advanced secretarial skills. The ability to operate commonly used office machines.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled