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University of Rochester Physician Support Spec - 231324 in Rochester, New York

Physician Support Spec Job ID 231324

Location Medical Faculty Group Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 009 Acute Care Surgery



Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment, in support of the clinical, educational, and academic programs in the Division of Acute Care /Trauma Surgery. Responsibilities include time and calendar management, telephone triaging and management, and information/data support.


Patient Scheduling and Coordination of Care 40%

(20%) Receives incoming patient telephone calls for surgeon(s) and nurse practitioner(s), managing and/or resolving various scheduling/coordination issues and answering questions as needed. Coordinate scheduling of patients and coordinates referrals for consults. Obtains patient medical records to facilitate patient care. Triages telephone calls from patients and referring physicians to surgeons, residents and nurse practitioners.

(20%) Works with faculty and APP’s weekly to review clinic post clinic to schedule tests, surgeries, coordinating appointments, and consults in preparation for surgery or further clinical work-up. Interacts effectively in carrying out these responsibilities, presenting a positive image for the Division of Acute Care /Trauma Surgery.

Document and Information Management (25%)

Coordinates maintenance of patient records, documentation for billing, completion/submission of documents regarding patient care and insurance. Transcribes, proofreads, and ensures accuracy and timeliness of all written materials, including medical reports and correspondence, and business correspondence. Demonstrates knowledge of medical terminology, word processing, spreadsheets, and presentation software. Researches hospital medical records for information requested by physicians, insurance companies and attorneys.

Time and Calendar Management (15%)

Effectively balances competing demands of surgeon time by managing calendar, including all clinical activity, administrative meetings, research, education and academic commitments.

Billing/Financial Management 10%

Obtains authorizations and pre-verifies insurance. Performs all front-end billing functions for surgoens office and ensures these functions are performed in an accurate and timely manner. Functional knowledge of ICD9/ICD10 coding, insurance company referrals/precertification, worker’s compensation, MVA and demographic information.

Other Office Management 10%

Coordinates work with nurse practitioner(s) and surgeon(s). Manages all incoming mail for surgeon(s) and nurse practitioner(s) assuring that all correspondence receives timely attention and is followed up appropriately. Manages routing supplies and ensures expenses, including physician dues, fees and related practice expenses, are reimbursed appropriately. Maintains database to track expenses and payments. Coordinates transfer of patient studies to and from other hospitals and physician offices. Assists with department hiring processes by training incoming new secretaries or temporary secretaries when requested. Functional knowledge of various office equipment. Provides coverage for absences within the division, off-site practice location, and within the department when requested.

Other duties as assigned.

Minimum Qualifications:

Required: High School Diploma

Required: Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.

Preferred: Experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled