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University of Rochester Physician Support Spec - Clinton Crossings - 233848 in Rochester, New York

Physician Support Spec - Clinton Crossings Job ID 233848

Location Eastman Dental Center Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 009 UDFG Dental Faculty - Clinton Crossings


8 AM-5 PM




With minimum direction and latitude for independent judgment, facilitates surgical and non-surgical scheduling, comprehensive secretarial support, treatment plan coordination and accounts receivable duties for Oral and Maxillofacial Surgeons, Prosthodontists, Periodontists, Orthodontists, Pedodontists and General Dentists. Also responsible for front end functions, pre-payment & account balance collections, creation of insurance pre-determinations, verification of benefits and management of internal and external referrals.


Receives minimum direction from the Operations Administrator. Responsible for monitoring own performance on assigned tasks against procedural standards. Self-directed. Must make complex decisions independently. Responsible for working with Treatment Coordinators, Lead Collection Specialist, Practice Administrator, Sr. Operations Administrator & UDFG Director.


May be asked to relay information to other administrative staff and train new hires as needed.


Responsible for schedule management for all dental providers, including Oral and Maxillofacial Surgery, Prosthodontics, Periodontics, Orthodontics, Pediatrics, and General Dentistry. Each UDFG provider has their own, individual guidelines. Strong knowledge of complex dental procedures and requirements to schedule these procedures. Liaison between patient and provider. 20%

Prepare and submit dental prior authorizations for treatment ranging from the straightforward to the more complex. Include all necessary attachments, x-rays, scans, perio probing, etc. 15%

Review treatment estimates and financial obligations with patients prior to initiation of treatment. Works closely with Treatment Coordinators to ensure all treatments are authorized and payment arrangements have been documented. Responsible for collection of required down-payments and/or documented payments at time of service. 15%

Responsible for receiving and processing both internal and external referrals for all dental specialties. Determine relevant information required for each dental specialty consultation (previous x-rays, previous progress notes, etc.) and follow up with patient if additional information is essential prior to the consultative appointment. Responsible for transcription of Oral Surgery dictation and provider correspondence to referral sources. 15%

Pre-verify private insurance coverage for all incoming patients and resolve obstacles with insurance company and/or patient prior to visit. Extensive knowledge of multiple dental/medical insurance plans and estimated coverages. 10%

Assist Lead Collections Specialist in Accounts Receivable management projects on a variety of accounts with outstanding balances. 10%

Responsible for patient registration, collection of all patient demographics, guarantor and insurance information. Obtain all required consents at first visit and triages incoming telephone calls. 10%

Maintain open lines of communication with multiple providers. Ability to effectively and efficiently relay pertinent patient information to achieve desired outcome. Troubleshoot with provider to ensure all urgent cases are given priority scheduling. 5%



High School Diploma


Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.


Experiences with surgical/appointment scheduling software and electronic medical records. Medical/dental terminology with an above average understanding of ICD-10 and CPT/CDT coding. Advanced secretarial skills and computer experience. Strong customer relations skills.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled