University of Rochester Physician Support Spec in Rochester, New York


Full Time 40 hours Grade 009 OBGYN Midwifery


Position Summary:

With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers’ time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.

Typical Duties:

Provider Assistant

  • Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.Finds missing orders and pends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
  • Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider’s patient notes.
  • Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims.This includes compiling all necessary information and drafts for provider signature.
  • Manages provider(s) documentation and information. Composes and types non routine correspondence providing factual information.
  • Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider.
  • Researches hospital medical records for information requested by physicians, insurance companies and attorneys.
  • Coordinate annual Midwifery educational events (ie: Beth Cooper Lecture).
  • Point person for Midwifery students and coordinating their rotations with faculty.

Practice Liaison

  • Primary point person for communication amongst all of the Midwifery sites (Culver Rd., Lattimore Rd., Highland Hospital and Strong Memorial Hospital).
  • Facilitate ongoing staff meetings and report out meeting minutes.
  • Assist with coordination of equipment, computers and IT needs.

Patient Liaison

  • Primary contact and administrative lead for the Centering Pregnancy program
  • Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork.
  • Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
  • Serves as main point of contact for patients’ pre and post-operative.


Associate’s degree in Medical, Secretarial or related field and a minimum of three years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Physician Support Spec

Location: Medical Faculty Group

Job ID: 209946

Regular/Temporary: Regular

Full/Part Time: Full-Time