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University of Rochester Practice Administrator - 231304 in Rochester, New York

Practice Administrator Job ID 231304

Location Eastman Dental Center Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 052 UDFG Dental Faculty


8 AM-5 PM


General Purpose:

Under general direction of the University human resource policies and accounting guidelines, serves as the Practice Manager for the University Dental Faculty Group located at 2400 South Clinton Ave. Responsibilities include managing the scheduling, registration, and billing operations for the University Dental Faculty Group. Supervising the activities of the ambulatory patient representatives, billing/collection specialists and the Lead licensed dental assistant.

Education and Experience Required:

Bachelor’s degree in related field required or equivalent combination of education and experience, including one year in an administrative capacity in an academic practice setting. Three (3) years (prefer three (3) - five (5) years) management and dental/medical billing experience or a combination of experience and education. Knowledge of Axium system helpful. Ability to problem solve and work in an organized manner. Ability to work with diverse faculty and staff.

Typical Duties

Specific responsibilities include, but are not limited to:

Financial Responsibilities:

  • Review and monitor Clinton Crossing operating budget as directed. Assists with the EDC.

  • On a monthly basis prepare and review with Sr. Administrator faculty practice billing and collection reports and other practice reports as requested.

  • Complete ledger transfers to the appropriate accounts.

  • Manage billing, collections, and overall accounts receivable for the Clinton Crossings faculty practice. Ensure all billing related activities of the University Dental Faculty Group CC site are performed accurately and in a timely manner.

  • Work with Sr. Administrator on reconciling the Clinton Crossings operation’s account.

  • Review appropriate monthly accounts receivable reports with Lead Billing Specialist and Sr. Administrator, including follow-up with the Dental Central Billing Office on any areas of concern where they oversee.

  • Oversee accurate and timely payment posting, prompt submission of pre-treatment estimates and immediate follow-up with insurance companies for delinquent payments and with requests for attachments.

Dental Operations:

  • Direct and coordinate all patient scheduling and registration, as well as provider scheduling in axiUm.

  • Direct the development of new and existing front end processes with Lead personnel in order to facilitate constant quality improvements and add efficiencies in all areas (administrative & clinical).

  • Facilitation of patient follow-up and recall. This includes developing an adequate recall system in conjunction with the providers.

  • Develop and supervise a system for monitoring the status of predeterminations (including ensuring the patient representative staff are working with patients and insurance carriers to maximize benefits).

  • Oversee review of provider treatment plans and financial counseling of patients (including the utilization of Care Credit). Authorize collection for bad debt accounts.

  • Participates in the development/preparation of marketing material for advertisements.

  • Assist in determining department needs. Initiates and authorizes orders for equipment, supplies, and services as they pertain to the site. Reviews and approves recommendations for repair and purchases of major equipment. Reviews capital requests with Sr. Administrator and UDFG Director.

  • Represents and serves as a spokesperson for the Clinton Crossing site in interpreting administrative matters to patients, faculty, and staff.

  • Replies to correspondence and other inquiries involving the interpretation of University policy and Department policy.

  • Assists with the Eastman Site front end needs when necessary.

  • Other duties as assigned.

Human Resource Administration:

  • Hire, assign, and supervise activities of the physician support specialists, lead dental assistants, treatment coordinators, dental hygienists and lead collection specialist.

  • Coordinate and conduct staff meetings with front desk, clinical assistants, hygienists & billing staff.

  • Oversee attendance records and approve payroll, coordinate training efforts and monitor performance (including providing detailed feedback on a regular basis). Develop performance goals with each physician support specialist, lead dental assistant, treatment coordinator, lead collection specialist and dental hygienist. Complete evaluations for the initial six-month period and annually there after or as necessary.


  • Develops policy and procedures for the front-end operations with Sr. Administrator input.

  • Participates in activities that assist the CC site in meeting the regulatory guidelines and standards.

  • Contact vendor(s) for supplies and initiate service for equipment specific to the practice. Serve as the liaison for technical support for computer hardware, software, and the telephone system.

  • Communicate effectively and professionally with faculty, patients, staff, vendors, the medical center and Dentistry administrative groups and Dental Central Billing Office. Represent the faculty’s interests and improve overall operational efficiency.

  • Handle patient complaints and work closely with HR and Sr. Administrator to resolve patient problems and disputes.

  • Attend and participate in appropriate site meetings and others as assigned

  • HIPAA Privacy & Security Liaison for UDFG.

  • Participate in department wide projects as assigned and collaborate in developing improved operational plans for the department.

  • Other duties as assigned.

    How To Apply

All applicants must apply online.

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