Practice Manager, II

Rochester, NY


Serves as the Administrator for the Division of Collaborative Care and Wellness under guidance of the Division Chief, Division Administrators, and Program Directors. Primary roles are to oversee administrative staff and oversee administrative activities for the Division. With minimal direction and latitude for independent judgement, the Administrator provides administrative oversight for the Division of Collaborative Care and Wellness, provides office supervision, and coordinates activities.

The individual in this position must be adept at prioritizing tasks and projects, must be able to work with limited supervision, and must be able to exercise independent judgment. The individual must understand and communicate University policies and procedures, analyze situations, and make judgments to facilitate desired outcomes. The individual must have a demonstrated high level of professionalism (i.e. maintaining confidentiality of Division matters) and communication abilities.


  • Responsible for hiring, managing performance and performance evaluation of administrative staff. Establishes annual performance goals and objectives for each team member. Ensures that administrative team is staffed appropriately, while adhering to budgeted FTE’s.

  • Develops and establishes procedures, career development opportunities and schedules to meet operational needs. Supervise office clerical staff; assist with prioritization and workload allocation. Trains staff and initiates related personnel actions ensuring processing of associated paperwork.

  • Reviews and approves payrolls and other personnel actions, monitors disability, FMLA, vacation, sick requests.

  • Liaison and coordinator to HR business partner for resolution of personnel issues. Collaborate with all faculty and staff to build a positive culture for learning. Monitor quality improvement initiatives, providing continuous feedback to faculty and staff.

  • Assists with onboarding all staff new to the Division of Collaborative Care and Wellness. Collaborates with Program Practice Managers to ensure all preparations are complete prior to new hires start date. Prepares materials for onboarding of new staff about the Division’s activities. Meets with each new hire to review UR policies, HRMS, MyPath, etc.

  • Answers correspondence and other inquiries involving the interpretation of University as well as departmental policy, regulations, procedures, and guides faculty and staff on replies to routine correspondence.

  • To incorporate best practices, maintains expert knowledge of various systems (eRecord, Workday, Tableau, Athena, etc.) by attending meetings/training and acting as the subject matter expert (SME) for the Division.

  • Tracks and analyzes data for all of the practices and clinics in the division; makes recommendations and implements processes to improve these rates.

  • Assures I CARE values are demonstrated by all staff at all times. Acts as an excellent representative of the unit at departmental, service and institutional meetings. Serves as point person for the management of patient complaints and in this role, serves as a front-line problem solver. Answers correspondence and other inquiries involving the interpretation of University as well as departmental policy, regulations, procedures, etc.; guides subordinates on replies to routine correspondence. Acts as a liaison with physicians, staff and with other community health, social and government agencies. Plans and establishes meetings, conference symposia etc., and coordinates the arrangements and preparation of program literature, brochures and other materials.

Other duties as assigned


  • Graduation from college or an equivalent combination of experience and training required.

  • 3 years of related work experience including at least 1 year in an administrative capacity in an academic office or project management, or the equivalent experience in business required

  • Communication and organizational skills required

  • High level of proficiency in MS Office programs required

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $51,376 - $66,789 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Medical Faculty Group
Full/Part Time: Full-Time