Practice Manager
Rochester, NY
POSITION SUMMARY:
The practice manager is responsible for the management of the Pediatric Pulmonary Division. In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience and strong financial performance. Directs non-clinical staff using the ICARE framework, promoting a collaborative, diverse and professional team. Responsible for performance management of all non-clinical staff.
This position will serve as the Divisions’ primary clinical business and operations point person on all practice administrative & infrastructure, and select budgetary, matters with both internal and external agencies and officials. These responsibilities will include operational and some financial oversight for the administrative functions of the Divisions including oversight of space, budgets, IT, supervision, evaluation and assignment of clinical office staff, management of all clinical functions, including all regulatory policies and procedures (Joint Commission, DOH, Medicare, Medicaid, medical home). Demonstrates ICARE* values in each of the major responsibilities.
SPECIFIC RESPONSIBILITIES:
Administration:
Acts as a liaison with property managers to manage and address issues with the property/facility
Is an eRecord Superuser and disseminates information to office staff during updates and or any changes and training available.
Regularly interprets policies, regulations, and procedures for patients, faculty, and staff.
Attend monthly meetings per department and division requirements
Operations:
Ensures the administrative structure, infrastructure and work processes for success with internal mission specific performance metrics including hospital and Joint Commission requirements, URMFG standards, revenue cycle management, patient flow and satisfaction, ACGME standards, QA/QI programs and initiatives, Medical Home and Health Home, and Chief initiatives including:
Maintains daily operations of the Pediatric Pulmonary Division. Consistently implements procedures while enforcing medical policies and procedures. Maintains and improves quality and flow of operations. This ranges from the referral process, to the staff scheduling, to the medical need and type of visit and how that impacts providers and resources. Prepares weekly scheduling for staff to support office operations and provides support to nursing team for the scheduling of the Pediatric Pulmonary Lab as well. Runs staff meetings.
Supports Pediatric Pulmonary and all of the comprehensive clinics involved by coordinating meetings, patient care, scheduling, and ancillary support. Including but not limited to Cystic Fibrosis, Aerodigestive, Severe Asthma, Sickle Cell and other complex clinics.
Attends Ambulatory Managers Meeting and disseminates information to the staff and clinic impacted assuring necessary requirements are followed through on and policies adhered to.
Compliance
Financial- Oversees and monitors all practice transactions for approval by Chief and Sr. Administrators. Responsible for tracking all expenses in comparison to budget.
Including:
Assists in preparation of the operating budgets and capital budgets
Assists in preparation of data needed for business plans for incremental resources, faculty and program expansions
Track selected account expenditures
Assists in preparation and presentation of quarterly reports to Chiefs and Senior Administrators
Ensures all outpatient, and contractual services are performed, billed and accounted for correctly
Ensures compliance with URMFG/SMH revenue cycle metrics
Works with Finance Director to review faculty, NP and ancillary staff productivity including schedules, and work RVU’s.
Manages, monitors and accounts for all petty cash accounts
Reconciles all visit transactions and ensures timely receipt by cashiers and billing offices
Keeps asset lists up to date and submitted for annual reviews
Human Resources- Serves as the primary supervisor for all support staff including staff recruitment, training, assignments and evaluations
Oversees all faculty and staff requirements/regulations are adhered to including:
Manages compliance with all internal regulatory and external HR / faculty mandatory requirements (HIPAA, health assessments, other mandatories)
Establish and maintain environment conducive to effective communication and problem resolution
Approves and monitors staff time records in HRMS
In conjunction with HR and Sr. Administrators counsels’ staff, acting on matters of discipline, promotion, salary and other personnel issues
Monitor staff satisfaction and oversee plans for all clinical domains to ensure high levels of engagement. Effectively communicate with staff on all relevant topics to reach service excellence goals.
Conducts all staff performance reviews
Makes recommendations for new and replacement positions
Ensures documentation policies for extra compensation are followed
Other duties as assigned
QUALIFICATIONS:
Associates Degree, preferably with course work in business administration or health care administration required
Bachelor’s Degree preferred
3 years of related work experience including at least 1 year in an administrative capacity in an academic office or the equivalent experience in business.
Ability to work effectively with individuals across all job levels. Flexible in approach and appreciates the demands of a fast-paced, constantly evolving division. Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects including template building and billing knowledge.
Advanced knowledge of medical practices, terminology, and reimbursement policies
Microsoft Outlook email skills (open new, to, cc, send).
Electronic filing skills (name a file, save file, save as).
Typing skills.
Intermediate proficiency with Microsoft Word and Excel.
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The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Location: Medical Faculty Group
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 051 Pediatrics Pulmonology
Schedule: 8 AM-4:30 PM