University of Rochester

University of Rochester logo

Job Information

University of Rochester Professional Insurance Collection Specialist (off site location) - 226056 in Rochester, New York

Professional Insurance Collection Specialist (off site location) Job ID 226056

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 008 Patient Financial Services

Schedule

8 AM-4:30 PM

Responsibilities

POSITION SUMMARY:

With latitude for initiative and independent judgment within department guidelines, the position is responsible for managing professional hospital accounts. Activities performed will focus on resolving balances of aged insurance accounts which have not been collected through routine billing and collection activities. Account Representative will make independent decisions as to the processes necessary to collect denied insurance claims, no response accounts, and will investigate resolving billing issues. Maintain a detailed knowledge of billing requirements and regulations to ensure that the process conforms to federal and state regulations bringing concerns to the attention of billing Operations Supervisor or Manager. The Account Representative will represent the department and Strong Memorial Hospital (SMH) in a professional manner, protecting confidentiality of patient information at all times.

SUPERVISION AND DIRECTION EXERCISED:

The PBB Insurance Collection Specialist is responsible for self-monitoring performance on assigned tasks, following standard procedures as directed by the Operations Supervisor or Manager.

MACHINES AND EQUIPMENT USED:

Standard office equipment, including but not limited to: telephone, photocopy machine, adding machine, personal computer (for claims inquiry and entry software) fax/scanner, Microsoft Word, Excel, Access, Email, third party claims systems (ePaces, Connex), Epic Billing System, and various payer web sites.

TYPICAL DUTIES:

40% Completes follow up activities on denied, unpaid, or under-paid accounts by use of EPIC Insurance Coverage or the Payer Website link, online systems with insurance companies, and other third party payers to obtain payments, as well as contact payer representatives to research/resubmit rejected claims to obtain and verify insurance coverage.

  • Follow up on unpaid accounts working claim activity in EPIC

  • Works in assigned EPIC follow up workqueue(s).

  • Review reason for claim denial - reason code or denial codes in EPIC.

  • View Payer Website link (EPIC Insurance Coverage tab), review payer website, or contact payer representative as to why claims arc not paid.

  • Determines steps necessary to secure payment and completes EPIC Follow up Activity by resubmitting claim or deferring task.

  • Documents all account follow up activity.

  • Research and calculate under or overpaid claims; determine final resolution

  • Review and determine correct follow up.

  • Contact payer on incorrectly paid claim completing resolution and adjudication.

  • Adjust account or process insurance refund credits.

  • Review and advise supervisor or manager of trends on incorrectly paid claims from specific payers.

  • Work with supervisor/manager on communication to payer representatives regarding payment trends and issues.

    30 % Maintains a thorough knowledge of PBB Professional billing to include understanding of policies and procedures related to insurance collection and follow up.

  • Bills primary and secondary claims to insurance.

    15% Identify and clarify billing issues, payment variances and/or trends that require management intervention; share with Operations Supervisor and/or Manager. Assist Supervisor with credit balance account review/resolution and all audits

  • Coordinate responses and resolution to Medicaid and Medicare credit balances.

  • Request insurance adjustments or retractions.

  • Review and work all insurance credits in EPIC.

  • Enter EPIC note documenting action taken.

    10% Research and respond to third party correspondence, receive phone calls, explain policies and procedures involving routine and non-routine situations. Assist with patient related questions. Communicates with other URMFG, HIM, Revenue Integrity, Registration and Insurance Management, PFS, EPIC Single Billing Office, and SMH departments.

  • Coordinate with other department within SMH to get claim issues resolved.

  • Assists will all audits as needed.

    5% Other miscellaneous duties

    EXPECTATIONS:

  • Participate in department staff meetings, education classes and training

  • Stay current on IIIPAA guidelines through education and reading monthly emails

  • Participate in URMC training such as Strong Commitment ICare and Annual Mandatory in Service

  • Join PFS committees such as Planning PFS events or addressing employee issues

  • Maintains proficiency in EPIC for Insurance Follow up and clear understanding regarding how EPIC department functions interrelate for the overall success of the Hospital Provider Based 1500 billing group

    QUALIFICATIONS:

    Associate's degree in Business Administration and 2 years of hospital/professional Patient Accounting, Consumer Collections experience, or Certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS); or an equivalent combination of education and experience. Ability to type 25 wpm.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

DirectEmployers