Program Trainee I

Rochester, NY


NOTE: This is an end dated position expected to end in August 2024.

The Data Center Services Technician Summer Intern assists with providing basic operations support. The Intern should have a basic understanding of Information Technology systems and applications and be tech savvy. The Intern must have a demonstrated ability for continuous learning. The Intern must follow documented policies and procedures and well-defined methods within the Enterprise Data Centers. Functional responsibilities include using documented procedures for system monitoring and providing escalations as needed.

WORK HOURS: NY State Child Labor Law Compliance/Teen Health & Success Partnership program guidelines: High school students are able to work between the hours of 7:00am and 9:00pm. Students are not allowed to miss school for work duties and should work no more than 19 hours per week. Monday – Thursday shifts should be no longer than 4 hours. It is suggested that students be scheduled for no more than 3.5 hours per shift. Friday – Sunday: students should not be scheduled for shifts exceeding 8 hours.

High school graduates are able to work between the hours of 7:00am and 10:00pm. Students should not miss college classes for work. Graduates who are 18 + years of age can work 8 hour shifts throughout the work week.

During school breaks and the summer:

Students under 18 years of age may work up to 38 hours per week and can work 8-hour shifts. Students under 18 may only work between 7:00am – 9:00pm. If 18 + years of age, students may work 40 hours per week and 8-hour shifts.

Minor employees (students under 18 years of age) must have work permits on file with employer departments. Minor employee work schedules and the NYS Child Labor Law poster must be conspicuously posted in the work department. Any deviation from the work schedule must be documented on the posted schedule before the work shift.


  • Assist Data Center operations staff in monitoring critical IT infrastructure, the Data Center facilities, and the physical equipment housed within the Data Centers for abnormalities or errors; documenting any incidents found via the ticketing system and escalate issues to appropriate support teams.

  • Use documented procedures to complete daily system health checks for assigned systems, prepares reports, and resolves basic problems.

  • Relay information to other support staff and/or users in the assigned technology or function.

  • Assist Data Center Staff with assigned project tasks in support of Service Desk and Data Center operations.

  • Assist Data Center infrastructure staff with physical server installations and cabling.

  • Develops knowledge as time permits in support of the function or service through continuing education, journal review, web searches, on the job training and formal seminar opportunities.

  • Demonstrates knowledge of the function or service being supported.

  • Performs supplemental tasks such as cleaning equipment.

  • Shadow Data Center facilities staff while performing routine systems maintenance.

Other duties as assigned



  • Currently enrolled in an accredited high-school education system.

  • Must be at least 16 years old

  • Must have an employment certificate/work permit if younger than 18 years of age

Required Technical Skills:

  • Basic understanding of Information Technology systems and methodologies.

  • Excellent organizational skills.

  • Solution oriented with a positive attitude.

  • Outstanding written and verbal communication skills.

  • Reliable and able to establish trust with your team members.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $16.50 - $21.45

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: TAR