University of Rochester Referral and Family Services Coordinator - 219017 in Rochester, New York
Referral and Family Services Coordinator
Strong Memorial Hospital
Full Time 40 hours Grade 052 Organ Procurement Org
The Family Services Coordinator (FSC) helps establish program goals and develop strategies to service the needs of donor families. Works collaboratively with all departments within Finger Lakes Donor Recovery Network (FLDRN), as well as, the transplant centers and recipient communities to help further advance the objectives of the program.
Under general direction and with latitude for independent judgment:
The FSC actively supports the mission of Finger Lakes Donor Recovery Network. The FSC responds to potential organ donor referrals at area hospitals, assesses potential donor family dynamics and needs, and provides specialized support intervention services for bereaved families of potential organ and tissue donors. The FSC counsels families to help them understand brain death and the process of organ and tissue donation thereby facilitating the authorization process and providing on-going support. Coordinates and provides educational programs and other initiatives about organ and tissue donation to designated departments within donor hospitals.
Responds to organ donor referrals by traveling to donor hospitals to assess needs of potential organ donor families
Communicates with physicians and other health care team members to obtain information about the patient's hospital course and family's understanding of the patient's condition
Works with health care team members to increase authorization rates of organ and tissue donation by offering therapeutic interactions and interventions to the families of potential organ and tissue donors
Develops thorough working knowledge of the political and internal structures within hospitals and uses this knowledge to improve the organ and tissue donation process
Serves as an expert and spokesperson on family support and offering the opportunity of organ and tissue donation to potential donor families
Works with on-call and patient care team to establish appropriate communications relating to end-of-life care and decisions (huddle process)
Works with on-call and patient care team to determine who is best to approach each individual family and offer the opportunity of organ and tissue donation
Completes all documentation relating to obtaining authorization for donation as required
Completes all FLDRN paperwork and all fields in iTransplant associated with local donor referrals, family approach(s) and organ donors accurately and in a timely manner
Supports donor family through donation process with both on-site presence and phone support
Displays a caring and courteous attitude at all times, represents FLDRN in a positive manner; demonstrates regard for the dignity and respect of all patients, donor families and other agencies
Maintains the confidentiality of information related to patents, donor families and other agencies
Maintains proper attitude, attendance and punctuality to ensure that the hospital or FLDRN are operated in an efficient and effective manner
Works to promote and participate in a team approach with other staff members in order to succeed with FLDRN goals
Coordinates After Care Program
Assists in the delivery of FLDRN's After Care services to donor families by phone and mail
Manages donor families as part of Aftercare program
Reviews Donor Family Services Referral Forms on specified cases
Initiates contact with specified families who consented to organ and tissue donation and offer support services
Provides follow-up to specified families for a minimum of two years following the death of their loved one
Facilitates communication of information and correspondence for donor families and transplant recipients
Develops and maintains communication between transplant centers, transplant organizations, and tissue banks
Assists with the distribution of donor family and recipient correspondence and facilitates family meetings as appropriate
Serves as FLDRN's liaison with other OPO Family Services Programs, the National Donor Family Council, community resources and professional organizations
Helps to maintain a system for tracking program implementation, community resources and information retrieval
Reviews and makes recommendations for use of all bereavement materials including brochures, donor family care boxes, etc.
Fosters relationships with external support services throughout the community
Assists with media exposure relating to special programs and activities relating to donor families
Plans and assists with coordination of special programs for donor families
Professional & Public Education
Designs and conducts programs to educate and inform the FLDRN staff, other health care professionals and the public about the needs of the donor families
Educates and collaborates with hospital staff to facilitate the organ and tissue donation process
Works with Hospital Development to provide formal and informal in-service educational programs with hospital personnel to increase donor awareness, facilitate a smooth organ and tissue donation process, and to decrease the number of hospital related issues, including those relating to funeral directors and medical examiners working in the hospital community
Works together with other staff members to promote public education about organ and tissue donation within FLDRN service area
Develops and maintains current knowledge of procurement and transplantation.
Attends all relevant FLDRN meetings
Provides assistance and services to other organizational departments within FLDRN as needed and as appropriate
Attends local and/or national workshops and meetings as appropriate to remain up to date with current best practices
Performs other duties as assigned
Bachelor's Degree in Nursing or Physician's Assistant and 2-3 years of related organ procurement experience; or an equivalent combination of education and experience.
BA/BS in divinity, counseling, psychology or social services from a college or university and one to two years related experience and/or training preferred. Thorough knowledge of the dynamics of grief and bereavement. Experience in trauma/critical care setting helpful. Medical experience preferred.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled