Regional Director of Pharmacy

Rochester, NY


General Purpose :

The person in this position is responsible for providing leadership and strategic decision support to the affiliate hospitals as determined by the service agreements in place amongst those individual institutions. This position will require both direct onsite supervision as well as remote access to fully support all sites under their management. Responsibilities will include the overall success of all participating affiliate organization pharmacy programs. This is to include general operations, compliance readiness, budget management, staff development, supervision and support for onsite pharmacy supervisor, meeting organizational departmental goals, and overall responsibility for the department. The position will report directly to the Chief Pharmacy Officer and ensure all system goals as defined by the CPO are met and adhered to. The position will also have reporting relationships with leadership (COO or CNO) at regional hospitals. Direct reports may include supervising pharmacists, technicians and pharmacists and other staff involved in acute care operations and patient care with the department of pharmacy.


Strategic Planning and Program integration

  • Develop and advance comprehensive strategic plan for pharmacy operations, including central pharmacy services and growth, projecting short term (1-3 years) and long term (>3 years) strategies to meet demands and expand services. This includes modifications/expansions to physical space to meeting evolving regulations and safe practice recommendations as well as assessment, development and implementation of new technology.

  • Identify opportunities and implement plans to improve quality, safety, employee engagement and financial performance for the medical center affiliates.

  • In collaboration with departmental clinical leadership, support development and implementation of patient care clinical initiatives across all services through advancement and maintenance of the medication use system.

  • Facilitate collaboration with Pharmacy Informatics Team, guiding development of standardized processes for medication use through the EMR and interfaced systems, including implementation of safe practice recommendations and consistent approach to medication system build and patient safety processes. Evaluate new features and functionality with the team as they are identified.

  • Direct and oversee continued evolution of the medication use and dispensing processes to align goals of the operations team with the overall goals of the department and regional institutions.

Institutional/Systems Representation

  • Provide leadership and active engagement in key committees and teams, both intradepartmental and interdepartmental, to drive best practices and standardization in the medication use and dispensing systems.

  • Develop collaborative relationships across departments as the primary operations representative for the pharmacy, engaging in multidisciplinary support of regional institutional goals, as well as facilitating resolution of issues and service recovery when needed.

  • Provide pharmacy leadership as part of the emergency response teams for the regional centers, including development and implementation of mitigating strategies related to medication shortages.

  • Actively engage in local, regional, and national organizations/teams through committee involvement, presentations, etc. to advance the recognition of the University of Rochester as innovators and leaders in the medication use system

Quality and Safety

  • Direct development and implementation of patient safety programs to elevate pharmacy services for all patients with a focus on reporting outcome targets and measurements, operational competency for pharmacy staff, and collaboration with other pharmacy leadership and interdisciplinary team members to develop and strengthen medication management programs for the department.

  • Identify and develop plans to utilize technology to enhance patient safety in medication use processes, including expansion of existing technology and evaluation of new technology or devices to improve patient and employee safety.

  • Reviews patient safety incidents related to acute care medication dispensing, coordinating follow-up and use of safety tools (e.g. Root Cause Analysis, Failure Modes and Effects Analysis, etc.) to address systems failures. Directs and oversees follow through on quality improvement projects to address safety concerns.

Regulatory and Accreditation Compliance

  • Maintain expertise in regulatory guidance (FDA, DEA, TJC, USP, NYS DOH, etc.) and serve as the primary leader for developing gap analysis tools and plans to address compliance issues as they are identified. Reports out to senior leadership as needed any plans to address new or developing regulatory compliance issues with detailed plans of action.

  • Develops and implements policies/procedures and Standard Operating Procedures for acute care services to ensure compliance with State and Federal Regulations, accreditation standards and regulatory agencies and identify/correct any gaps or risks.

Financial Management

  • Develops and coordinates Business Improvement Plans and capital requests for pharmacy operations, reporting results and updates routinely to senior leadership and across the system as needed, including performance relative to established targets and goals.

  • Contributes to the creation of the annual operating budget and annual capital requests for the pharmacy.

  • Provides direction and oversight for staffing plans, including justification of new positions, as well as plans to utilize existing resources more creatively/effectively, to meet growing workload demands.

  • Oversee budget for acute care operations, including reconciling FTE manpower reports and charge/expense reports routinely, with reports to leadership as needed to explain variances.

  • Participate in committees/meetings related to financial management and revenue integrity as it relates to the main pharmacy services.

Management and Development of Pharmacy Workforce

  • Models and fosters an environment of professionalism, continuous learning, and operational excellence that is consistent with departmental and organizational values.

  • Directly supervise and evaluate performance of operational managers and other positions identified as direct reports, including routine meetings, feedback, and mentoring opportunities. Maintain scheduled meetings with managers to discuss progress and identify strategic plan goals, holding direct reports accountable to this plan.

  • Engage operations leadership at all sites to provide routine feedback on performance.

  • Periodically meet with pharmacy stakeholders to provide high level updates on projects and plans, in coordination with leadership at all sites and/or other area managers.

  • Responsible for addressing issues related to staff engagement, utilizing engagement survey and other tools to identify areas for improvement and develop plans to address issues. Periodically report progress to senior Pharmacy and Hospital Leadership.

  • Provide oversight and direction of hiring, training, and staff development for all acute care operations to ensure competency and retention of qualified and highly skilled workforce.

  • Oversees and implements staff development plans related to ongoing competency assessments and goal development progress to align with overall department strategic plan.

Other duties as assigned


Minimum Education:

  • Bachelors of Science in Pharmacy or Doctor of Pharmacy

  • Licensed to practice pharmacy or eligible for licensure in New York State


  • PGY1 Pharmacy Residency

  • Advanced degree (e.g., MBA, MHA, MS, etc.) or PGY2 Administrative residency

Experience (preferred)

  • Five years of experience in hospital pharmacy with three years in pharmacy management

  • Or equivalent combination of education and experience

Knowledge, Skills & Abilities

  • Applicants should possess excellent leadership skills, as well as being highly organized, cooperative, collaborative, collegial, and passionate.

  • The applicant should possess excellent oral and written communication skills.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 055