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University of Rochester Retail Optical Asst - 219400 in Rochester, New York

Retail Optical Asst

Job ID



Medical Faculty Group

Full/Part Time


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Full Time 40 hours Grade 007 Ophthalmology Optical




Position Summary:

Supports the Store Manager (Optician) in ensuring that all optical quality controls, including daily cash reconciliation, are in compliance at the College Town satellite optical enterprise; assist retail optical customers and Flaum Eye Institute patients with high end eyewear selection. Focuses on achievement of specific goals in the areas of customer service, eyewear sales, and profitability.


Assists patients and visitors in selecting appropriate eyewear; assists optician in educating patients about frame selection, lens options, and accessories.

Answer practice phones and greet incoming visitors offering the customer a warm reception; schedule appointments for eye examination with optometrist.

Assist optometrist with basic patient work-up including rooming the patient, history taking, visual acuity assessment, and neutralization of existing eyeglasses.

Check out patients, schedule follow-up visits and process payments; uses POS software program for ordering and inventory.

Answers correspondence, and other inquiries; authorize insurance benefits prior to visit and as needed during the encounter; call customers to schedule frame or contact lens pickups with Optician; confirm patient appointments and assist in ensuring patients arrive to correct location for exam and eyewear.

Excellent customer service while interfacing with patients, coordinating referral visits and in general communications.

Organize and shine frames and clean lenses and display cases; assist in keeping optical and desk area and visitor areas neat and clean.


Associate's degree or equivalent combination of education and experience. Proficiency with computers. Demonstrates customer service, written, verbal and interpersonal skills. Sales and/or retail experience preferred.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled