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University of Rochester SafetyNet Project Manager - 226376 in Rochester, New York

SafetyNet Project Manager Job ID 226376


Strong Memorial Hospital

Full/Part Time Full-Time

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Regular/Temporary Regular


Full Time 40 hours Grade 055 Safety Net Program Support Ofc



The Project Manager position will support the planning and implementation of programs that improve access and quality of care for those with Intellectual and Developmental Disabilities. This role will provide project management across the UR Medicine enterprise and its partners, and to internal project teams and external community partners. This role will launch in an initiative to expand data analytics, implement behavioral health supports for this population, and build on existing community partnerships. The SNPs Program is located within the University of Rochester Strong Memorial Hospital and organizes the work done by all UR Medicine locations and affiliates for the Regional initiative and other Programs as assigned. The goal of the Program Office and this role is to support the development of health care system reform as it relates to the design, implementation and reporting of clinical and care management programs developed.

Reporting to the program’s Administrative Director and medical director, this role requires a developed understanding of clinical and administrative processes, an ability to manage multi-faceted projects across a variety of settings, departments, and programs, experience with program development and implementation, and building consensus across multiple stakeholders in an academic medical center setting. This position also requires analytical abilities to support identification, implementation and ongoing evaluation of programmatic areas of opportunity. The Project Manager oversees project teams and works with them to develop and execute program initiatives based upon identified and emerging needs. The Project Manager is also responsible for producing reports and presentations for various audiences at the team level, URMC executive level and across the organization, and for New York State level commissioners. The project manager will provide direction and motivation to faculty and staff in setting and achieving project milestones within tight deadlines.

Demonstrates ICARE* values in each of the major responsibilities.

Major Responsibilities:

Under general direction and with considerable latitude for the exercise of independent judgment and initiative:

Leadership: Supports multidisciplinary project teams comprised of clinicians, administrators and operational support staff. Oversees and advises the development, implementation, and evaluation of designated projects related to the SNPs Program and other assigned projects. Collaborates across project teams and with other organizational work groups, committees and councils. Stays abreast of industry trends and maintains knowledge of professional practice changes through participation in professional organizations.

Project Management: Formulates and prepares project plans with activities, dependencies, timeframes, resource requirements, milestones and deliverables. Monitors progress of project activities, insures all critical implementation criteria are met and provides status reports to Program leadership and fellow team members. With a data-driven approach, spearheads the development of appropriate project metrics and outcomes during the design phase of new clinical and operational projects (eRecord build, billing, workflow, legal, compliance, etc.). Analysis and Evaluation: On a regular and ongoing basis, analyzes and interprets program information, identifying key drivers and underlying issues, performs appropriate in-depth queries and summarizes and presents findings and opportunities to achieve specified project goals. Prepares reports and presentations backed by data, financial analyses and evidence-based methods when applicable. Work requires both independent and team-based design and completion of analyses. Provides project evaluations pertaining to financial, utilization and clinical objectives. Quantifies patient and financial impact of clinical initiatives at the project level and across the health system.

Communication: Develops and executes a project communication plan ensuring clear and effective communication to and across project teams. Informs larger communication plan to engage secondary health system stakeholders and the enterprise as a whole. Maintains continuous feedback loop between projects and Program Office. Troubleshoots breakdowns in communication in a timely manner as issues arise.

Relationship Building: Externally, serves as a support liaison between UR team members, multiple UR stakeholders across departments, Finger Lakes Performing Provider System, New York State level agencies, and multiple community partners in the planning and implementation of assigned projects and provides resolution in the case of operational issues/problems. Internally, values contributions of team members and works to uphold a team culture that is supportive and celebrates each other’s accomplishments.

Other duties as assigned.

Required Competencies:

Excellent verbal, written and interpersonal skills are essential. Exhibits proficiency and ability to learn new software skills within a Windows-based environment (MS Word, Excel, Outlook, PowerPoint, Access and SharePoint). Proficiency in data analytics. Strong organizational skills and the ability to handle multiple priorities while meeting deadlines in a fast-paced environment. Proven team member and ability to build stakeholder consensus in a complex environment. Must possess exceptional judgment and ability to learn the needs of different components of the UR Medicine Enterprise. Work independently with minimal guidance. Demonstrates efficiency in prioritizing assignments, proactively resolving problems and recommending and implementing continuous quality improvement activities. Strong organizational skills and ability to multitask required. Demonstrates accurate, grammatically correct documentation in all correspondence.

Required Education: Bachelor's degree in Healthcare Administration, or a related field; 5 years of healthcare experience and 2 years of managerial level experience or an equivalent combination of education and experience; knowledge of Project Management concepts and principles required; Master’s degree in Business, Public Health, or Health Administration preferred; or specialized experience in an appropriate field related to the assignment is desirable.

Training / Certification Expectations: This position requires an annual re-certification in HIPAA awareness and annual renewal of an iCARE Commitment contract.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled