University of Rochester Secretary IV in Rochester, New York
Full Time 40 hours Grade 009 CVSL RCPG & Cardiac Rehab
8 AM-4:30 PM
The Sec IV/Patient Coordinator will work in collaboration with the program coordinator to coordinate and expedite patient admissions, and provide office management/program support to the UR Medicine Cardiac Rehabilitation Program thereby fostering a smooth and seamless transition to the outpatient setting.
Coordination of Outpatient Admission:
Collaborates with Phase I program staff and physician’s offices to coordinate patient admissions and ensure patients meet necessary diagnostic criteria for Cardiac Rehab per CMS requirements.
Field phone calls to main CR phone line for new and existing patient questions
Patient Information Coordination
Obtain/organize new patient information.
Creates/schedules initial appointments and follow up visits in in EMR, maintains accurate insurance information; scans appropriate information into eRecord
Performs patient program orientation and education assuring compliance with guidelines.
Ensures patient appointments and attendance is accurate in EMR.
Office Management/Program Support:
Oversees administrative support staff providing education and training to assure compliance for registration and billing procedures.
Participates in marketing strategies and provides program literature to referring physicians and other referral sources.
Manages facility supplies and assures a reasonable inventory
Manages building facility issues in concert with Cabot group, Landlord and Real Estate Services
Other pertinent program duties as assigned by management team.
- Participates in data analysis and makes recommendations for program improvements. Prepares monthly Phase II patient enrollment/volume reports to program coordinator clinical administrator, Cardiology Unit Administrator and Program Director which reflect program growth and utilization of ancillary patient care services.
Budget and Planning
Monitors patient enrollment volumes and sets recruitment goals and strategies.
Develops systems and other methods to assess achievement of program goals.
Audits patient attendance dates against posted charges
Education: 2 years of post-high school education in secretarial studies or the equivalent.
Experience: At least 3 years of secretarial and office experience, including 1year in a position which demonstrated the ability to work with minimum supervision and to direct an office operation.
Technical: Knowledge/experience of hospital EMRs including scheduling, front desk and billing applications. Proficiency with Microsoft office including Word, Excel, Publisher and Powerpoint.
Baccalaureate degree in business management or marketing preferred OR a combination of formal training and experience equivalent to the above.
Prior cardiology/cardiac rehabilitation experience desirable. Excellent interpersonal and organizational skills necessary.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Secretary IV
Location: Strong Memorial Hospital
Job ID: 211343
Full/Part Time: Full-Time