SEIU Patient Unit Secretary

Rochester, NY


Provides clerical, receptionist and customer service to patients, families, and unit staff while maintaining confidentiality as a member of the unit support team; works closely with the Nursing Leadership on the unit to assist in addressing patient and family needs.


None. May orient new Patient Unit Secretaries.


Telephone, computer terminal, including emergency backup computer, intercom, pneumatic tube system, copy/scanner/FAX machine, printers, shredder and security door operation system.


  1. Greets and receives all visitors and URMC staff to the unit in a professional manner, demonstrating the “I CARE” values as well as Patient/Family Centered Care Principles. Offers appropriate directions and guidance to patients, visitors and staff. Provides courteous and accurate telephone coverage. Takes and delivers messages accurately. Triages problems to the appropriate person or department.

  2. Maintains accurate information for admissions, discharges and transfers according to unit and hospital requirements. Maintains update of patient location when off the unit. Maintains paper patient files/folders.

  3. Completes and processes requisitions for equipment. Assists in scheduling appointments for patients.

  4. Obtains patient care equipment as requested by nurses and/or physicians. Notifies departments of equipment in need of repair.

  5. Communicates and works effectively with other departments on patient, staff or unit related matters. Follows direction of nurses, physicians and other authorized personnel during emergencies.

  6. Orders supplies/forms, assures their arrival and restocks appropriately.

  7. Maintains clean and orderly work environment.

  8. Provides assistance on other units as necessary.

  9. Assists with patient transport as needed.


High school education and 1 year of clerical experience, with demonstrated customer service skills, legible writing and effective verbal communication skills; or an equivalent combination of education and experience. Proficiency with basic computer and medical terminology skills preferred.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

SEIU Disclaimer

SERVICE EMPLOYEES INTERNATIONAL UNION (SEIU): How to request consideration for Transfer/Promotion after contractual posting period: Employees represented by SEIU must electronically apply in HRMS each time they wish to be considered for a vacancy beyond the contractual posting period. On-time qualified bidders for SEIU positions must be considered prior to any other candidates.

Pay Range

Pay Range: $17.33 - $23.52 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Apply for Job

  • Careers

  • Sign In

  • New User

Location: Strong Memorial Hospital
Full/Part Time: Full-Time