Senior ServiceNow Administrator/Developer

Rochester, NY


The Senior ServiceNow Administrator/Developer acts as a senior technical resource on the University of Rochester Medical Center’s Information Technology ServiceNow Team and develops, administers, and establishes standards and processes related to the ServiceNow platform. This position works closely with other team members on the technical and creative aspects of the design and development of the ServiceNow platform supporting the department and organization’s strategic plan and missions of education, research, and patient care. This team is responsible for the implementation, administration, development and support of Service Now and all associated interfaces.


  • Acts as a senior technical resource in support of the ServiceNow platform. Operates in a lead capacity with minimal direction from the ServiceNow Platform Owner. Designs and architects technical solutions, which includes reviewing, guiding and mentoring others, and reviewing and approving deliverables of the team.

  • Participates in setting performance goals and providing input into performance evaluations for members of the ServiceNow team, where applicable.

  • Administers, develops, installs, tests and maintains support for the ServiceNow platform.

  • Initiates and facilitates meetings and follow-up communications with internal team members to assess work and provide assistance. This includes establishing platform best practices, establishing group development standards, and performing peer work reviews, as needed. Also includes conducting business analysis and requirements definition.

  • Maintains knowledge of platform and industry best practices and standards through on-going research of ServiceNow product documentation, training, webinars, community forums, and peer conferences. Learns, investigates, and applies research to develop solutions. Applies knowledge of industry trends and innovations to improve service to clients.

  • Meets with end users and clients to assess needs; translates needs and proposed client business requirements and develops into a technical solution. Provides solution recommendations and guidelines as requirements are gathered and proposed by the ServiceNow Business Analyst, other team members, or other ISD personnel.

Other duties as assigned.


  • Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering required.

  • Master’s degree preferred.

  • 4-5 years of related experience required;

  • 2-3 years of experience in a supervisory capacity preferred

  • or an equivalent combination of education and experience required.

  • 3+ years of Servicenow development and administration experience preferred

  • Experience configuring and managing a CMDB, preferably ServiceNow preferred

  • Experience configuring ServiceNow’s Orchestration functionality preferred

  • Experience using ServiceNow’s workflow designer preferred

  • Experience configuring and using ServiceNow’s Performance & Analytics module preferred

  • Demonstrated understanding of relational databases and data models preferred

  • Possesses working knowledge of at least one structured programming language preferred

  • Experience with web technologogies, including : JavaScript and HTML preferred

  • Experience with web technologies & web services including: jQuery, REST, SOAP, JSON or XML preferred

  • Enthusiasm for learning new systems and business processes preferred

  • Experience with Microsoft ASP.NET, MVC, SQL preferred

  • Strong oral and written communication skills; strong interpersonal skills preferred

  • Service Now Administration certification required

  • ITIL 4 Foundations certification preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 65,000 - $135,000 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Health Sciences
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 055 ISD Chief Technical Office
Schedule: 8 AM-5 PM