Social Work Assistant

Rochester, NY



The social work assistant coordinates functions associated with patient information processing for the Child and Adolescent Partial Hospitalization Service (CAPHS). Assists and acts as a resource to clinical staff providing care to patients, ensure continuity of care, and support compliance with treatment. Monitors and ensures that all tasks assigned are completed in an accurate, efficient, and customer friendly manner. Performs functions associated with gathering and processing patient information for ambulatory care visits. Understand and have an awareness of potential presenting problems, mental diagnosis, and the unique needs of the patients and their families. This includes, but is not limited to the need for de-escalation, sensitivity, triage, and referral. Completes the responsibilities of reception, registration, e-Record task management, and program referral management via EMR referral work as well as other methods of incoming referrals.

The social work assistant may participate and engage directly with patients in the therapeutic milieu, alongside licensed clinical staff, as needed. The social work assistant will collaborate with the primary therapists and community providers to facilitate timely access to services and support transition between levels of care; to provide access to concrete services that support treatment adherence.


  • Assists in the performance of psychosocial evaluation of patients and their families. Assists the primary therapists and providers with agency contact both to collect data and to assess agency involvement.

  • Functions as a member of the interdisciplinary treatment team for each patient assigned to his/her caseload. Consults and collaborates with team members and patient/family on the development of an appropriate discharge plan. May facilitate psycho-educational groups and provide coverage for other group leaders as needed.

  • Coordinates the referral process to appropriate community resources to ensure that the discharge plan is implemented in the patient’s discharge from the service. Provides social work follow-up to patients, families and agencies as needed after discharge to ensure continuity of care and integrity of the discharge plan

  • Assists and supports patients and their families in their efforts to interact with the complex social service agencies involved in their care. Assists patient and families in interfacing with the hospital system and the finance office.

  • Documents interventions in compliance with Division, Department and Hospital Policy, to include any safety plans or other documentation crucial to discharge planning and continuity of care.

  • Attends Social Work Division and Department Staff meetings, as required. Participates in activities of the Social Work Division including, but not limited to timely completion of time reporting and other Hospital or Division forms; Hospital and Division mandatory in-service training programs and UHS reviews.

  • Subscribes to the Departmental goal of creating a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences. Participates in available cultural competence events and training appropriate to job duties.

  • May provide social work assistant coverage and back-up as needed during the absence of co-workers in the inpatient services.

Other duties, as requested and assigned.


  • Bachelor’s degree from an accredited school of social work (CSWE) required

  • Prior experience working in acute psychiatric or behavioral health clinical setting or equivalent combination of education and experience preferred

  • Commitment to and routine demonstration of biopsychosocial approach to care of individuals and families preferred

  • Dedication to delivering a team-based integrated model of care preferred

  • Demonstrates cultural humility and anti-racism values and works toward ensuring all patients feel welcome preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 23.98 - $ 23.57 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time