Sr Crisis Specialist, Psych

Rochester, NY


Functions as a member of Strong Memorial Hospitals inpatient psychiatric and CPEP units serving complex mentally ill patients in crisis within the hospital in support of a therapeutic milieu. Maintains supervision of Crisis specialist staff to ensure consistent care and support is provided to patients. Assists in hiring and monitoring of staff and provide guidance under the direction of the department Director.



Responds to mentally ill patients in crisis within the Psychiatric units at Strong Memorial Hospital.

  • Provides patients with engagement through discussion, activity and availability to support them in establishing emotionalwell-being

  • Supports patient's progress towards meeting goals established in their individual care plan.

  • Proactively recognize moments of stress for the patients and provide additional support in order to help maintain a therapeutic environment.

Crisis Management:

Crisis Specialists respond to a unit when there is a crisis or warning signs of a crisis noted by other providers.

  • The Crisis Specialists assist the patient and team with deescalating the situation.

  • Provide reassurance, validation and support within understanding of being trauma informed person centered in their approach.


When determined necessary by nursing staff, the Crisis Specialists support the patient using physical restraint in order to assist the patient in calming and maintain their safety and the safety of others.

  • Crisis Specialists are required to be trained in CPI within 3 months of employment.


Crisis Specialists and the support team debrief on the situation immediately following the interaction.

  • Ensure that the communication is constructive, understanding and learningfocused to determinehowsituationscan be avoidedorresolved more efficiently in thefuture.

  • Debriefing that cannot take place with the supporting team takes place with the Director of the Crisis Specialists Team or AssistantManager.

  • Ensuring that the scheduled rotations within CPEP and the units are maintained, making arrangements to the rotation as needed based on staffing and monitoring staff performance.

  • Senior Crisis Specialists assist in the onboarding and maintenance of staff including support in interviewing, training, documenting, and disciplinary conversations.

Other duties as assigned

Documentation :

Crisis Specialist track their day by logging info learned on patient’s likes, dislikes, coping skills and best approaches in supporting the patients. Documentation is stored in Box so that it can be reviewed by team members and management each day.

Shift coordination:

Senior Crisis Specialists coordinate the staff for the shift in order to ensure all areas of need are covered.


  • Associate’s degree in a human services related field required

  • 2 years of experience in human services required,

  • Experience in a psychiatric crisis or emergency setting preferred

  • or equivalent combination of education and experience required

  • Ability to analyze complex problems and formulate evidence-informed plans, solutions and courses of actions required.

  • Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization required

  • Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred

  • Must possess valid New York State Driver’s License and a satisfactory driving record.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 19.50 - $ 25.35 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time