Sr IT Functional Analyst - Research Systems

Rochester, NY


Provides leadership and expertise and works closely with their peer group to support an assigned area or function. Is responsible for group activities related to developing requirements and designing documentation along with use cases, based on user input. Documents and evaluates work flow and business process analysis, data configuration and testing strategies and offers input to a team that supports planning and implementation of new systems or functions. Ensures that quality application maintenance and upgrades are delivered. Delivers and implements new systems or functions and is responsible for administration, maintenance and security compliance of University business systems. In the Research Systems IT Functional Analyst role, this person will support multiple functions across the research administrative systems (Huron Research Solutions). This includes the Institutional Review Board, Grant Awards and Agreements and Reporting as requested. In addition to solving complex functional issues/problems, deploying new capabilities, enhancing the solution and ensuring that the environment is upgraded on a periodic basis, the resource will also need maintain a positive working relationship with business representatives ensuring that their needs are always fulfilled.


  • Works with and leads user communities and support team members to understand and document business requirements, create functional or solution documentation, translates requirements into configurable software components and rules to solve complex business problems. Completes assigned application configuration or development deliverables and leads teams in the completion and testing of their assigned deliverables.

  • Leads and partipates in regular team retrospective events with a continuous improvement mindset. Promotes and leads the identification, recommendation and delivery of improvement opportunities and best practices that improve the system solution, user or team productivity. Provides cross-training, peer support and leads team meetings. Leads the development of Business Continuity Plans/Procedures. Leads and participates in the estimation and planning of future work plans. Leads coordination of communications to the user community which document and enhance business processes and provide supporting documentation. Develops, reviews and approves procedures used to maintain applications, system documents and programs.

  • Works independently to provide business analysis and support services for non-production and production environments, including requirements analysis, configuration, testing and implementation. Answers end user requests for support, including troubleshooting, break/fix support, researching and solving problems, and serves as a final escalation point on complex issues. Provides on call support after hours as defined by the application support requirements. Provides direction to technical and functional personnel. Handles escalations or more complex or interdisplinary requests for support services, including validation of system fixes, enhancements, interfaces, reports, configurations, upgrades, regulatory updates and implementation of new modules and features. Maintain data integrity by creating and executing queries, reports and/or SQL, analyzing data and identifying system improvements.

  • Leads and participates in user community events to promote and communicate project goals, timeframe and high-level changes and conduct training. Leads and participates in smaller systems projects or enhancements, ensuring delivery upon assigned tasks in alignment with project plans and estimates. Prepares project plans and budgets for clients based upon scope of the initiative, as requested.

  • Maintains a deep and broad knowledge of the assigned functional area, University policies and procedures, related industry standards, best practices, regulations, changes in relevant federal and state laws, issues and developments, and related technologies. Grows knowledge beyond functional area of responsibility into related areas business and systems. Participates in and may lead external function specific communities of practice, gaining and sharing functional knowledge.

Other duties as assigned.


  • Associates Degree in related discipline required.

  • Bachelor’s degree in related discipline preferred.

  • 3 years of relevant experience required.

  • Equivalent combination of education and experience required.

  • 1 year of supervisory or management experience required.

  • Experience in higher education field, medical, technical or healthcare setting preferred.

  • Experience with project management methodologies, including Agile, from planning through implementation preferred.

  • Strong attention to detail required.

  • Strong communication skills; strong organizational and follow-up skills; ability to independently prioritize work required.

  • Ability to provide after-hours on-call support required.

  • Familiarity with Meaningful Use (ARRA) as well as HIPAA, JCAHO and other regulations required.

  • Skilled in using Microsoft software, specifically Office related collaboration tools preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $75,650 - $113,464 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time