Student Account Rep IV

Rochester, NY


Position Summary:

Reporting to the Assistant Bursar, a Student Account Representative is responsible for providing excellent customer service for billing inquiries from students and their families via phone, email and in person.

  • The Student Account Representative manages specialized areas of account responsibilities, working closely with departments and schools across the University. The position provides an opportunity to forge relationships with colleagues in multiple areas of the University including Financial Aid, College Advising, Central Finance, Registrar offices, Graduate departments and other student service areas.

  • He/she conveys information to students and their families regarding payment options, billing policies and procedures, and 1098-T tax forms. A Student Account Representative is responsible for providing detailed student account summaries, as needed. He/she also initiates refund requests in compliance with University procedures and federal regulations. This person must be able to handle challenging situations and customers while maintaining a professional and patient demeanor.

  • Additional duties also include posting student payments and cashiering services to University employees and students and departmental deposit input in a centralized financial system. Other duties as assigned.


  • AAS degree in business or accounting plus 1-2 years of related work experience with demonstrated customer service experience required.

  • Excellent verbal and written communication skills are essential as well as ability to work with multiple, detail-oriented tasks.

  • Must be able to work independently with limited direction.

  • Strong accounting or math and basic Excel skills required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 18.10 - $ 25.35 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time