Sup, Interpreters, Language

Rochester, NY

POSITION SUMMARY:

The Lead Spanish interpreter coordinates staffing for ~30 Spanish Interpreters and provides interpreting services for all clinical and professional University of Rochester Medical Center staff, patients and family members/significant others who are with the patient. All Interpreters on staff generally provide these services during normal business hours at the Medical Center, Outpatient Clinics, and Hospital Affiliates.

The Lead is responsible, in consultation with the Manager, for the oversight and coordination of direct Spanish interpreting services to ensure coverage 24 hours a day, seven days a week. In addition, the Lead is expected to be available on-call on a rotating basis during which he/she coordinates the last-minute needs of all languages by contacting suitable interpreters and serving as a liaison between requestors, staff, and agencies.

The Lead will assist in training, supervision, and evaluation of Spanish Interpreter staff, and perform other duties as assigned.

TYPICAL DUTIES:

  • Manages staffing schedules and aids in planning for daily operations to provide optimal patient care interpreting coverage

  • Assesses and verifies interpreter availability

  • Establishes and monitors internal Spanish interpreter on¿call schedule

  • Collaborates with and provides consultation to scheduling team to achieve maximum coverage for patient centered care

  • Evaluates schedule for optimal use of internal vs external resources

  • Ensures 24/7 interpreting coverage through internal, external, and remote resources

  • Identifies and confirms patients’ preferred language for healthcare encounters to assist in service scheduling

  • Supervises aspects of human resources including performance evaluations, staff timecards, corrective action, onboarding new staff, staff meetings, team building, and staff recognition

  • Consults with program manager on:

  • Performance evaluations

  • Supervision

  • Corrective action

  • Interviewing

  • Provides general onboarding and orientation to new staff

  • Directly observes new staff at end of training period and at 6 month performance review to ensure consistency and quality of interpretations, documentation in electronic medical record, and adherence to content learned during training/onboarding

  • Co¿leads/leads monthly staff meetings

  • Conducts regular 1:1 supervision

  • Collaborates with program manager on team¿building and staff recognition

  • Performs supervisory administrative duties

  • Supervises payroll and approves meal exception forms

  • Approves staff time off requests based on operational needs

  • Approves staff conference schedule requests

  • Evaluates and resolves service escalations when serving as interpreter manager on¿call

  • Monitors day¿to¿day staff communication regarding scheduling/dispatch

  • Completes required trainings, attends staff and department meetings, etc

  • Audits staff service provision documentation in electronic medical record

  • Monitors staff professional development and education transcripts, including compliance with annual mandatory education and health updates

  • Completes yearly mandatory online policy and procedure training

  • Completes yearly health updates

QUALIFICATIONS:

  • Associate’s degree or equivalent combination of education and experience required.

  • Bachelor’s degree strongly preferred.

  • Three years interpreting experience required.

  • Two years in a healthcare setting required.

  • Must be fluent in English and Spanish with strong verbal and written skills in both languages required.

  • Knowledge of human anatomy, physiology, pathology, clinical tests and procedures in working languages required.

  • Strong customer service and communication skills required.

  • Completion of 40-hour training course in medical interpreting required.

  • Certification in healthcare interpreting through CCHI or IMIA strongly preferred at time of hire or within 18

  • months of hire strongly preferred.

  • Two years document translation experience preferred.

  • Translation certification preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $24.91 - $34.87 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Full/Part Time: Full-Time
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