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University of Rochester Supvr Clinical Supt, Lab Med - 232247 in Rochester, New York

Supvr Clinical Supt, Lab Med Job ID 232247

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 053 Specimen Recvng-Clin Labs SMH


Position Summary:

The Laboratory Operations Supervisor, under the direction of the Chief Supervisor, oversees the daily operations of the department. The Operations Supervisor will provide technical expertise and is mainly responsible for the performance of the sections ability to maintain specimen flow and meet established turn around times.

Specific Responsibilities:

  • Administration Leadership: (15%)

  • Translates hospital and laboratory policies into effective section procedures. Communicates policies effectively.

  • Coordinates and consults with other section supervisors to insure integration and synchronization of various laboratory operations. Supports strategic initiatives.

  • Together with Chief Supervisor or section manager, develops goals and objectives for section that are in alignment with departmental goals.

  • Participates in laboratory and section management meetings and conducts or participates in regular staff meetings; follow up on issues and responds to inquiries in a timely fashion.

  • Maintains department in technical readiness by reviewing, interpreting and monitoring pertinent regulations/standards. Interacts with regulatory agencies as needed.

  • Encourages open expression of ideas and suggestions

  • Models leadership skills of professionalism, positive attitude, teambuilding, good judgment and respect.

  • Accepts accountability for section’s overall performance

  • Operational Management/Technical Performance: (35%)

  • Supervises activities of personnel to efficiently handle daily workload and is accountable for technical and professional performance of section employees.

  • Provides daily operational direction and technical guidance to staff through work assignments

  • Demonstrates thorough understanding of the daily operations of the section, and gives timely follow up to issues and questions

  • Makes suggestions for improved work methods and ways to increase efficiency, reduce costs, and solve operational problems

  • Prepares daily assignment schedules in advance to assure proper coverage

  • Prepares new SOP’s (standard operating procedures) and reviews current procedures on a yearly basis to ensure accuracy

  • Communicates to staff and participates in the roll out of new procedures and/or evaluates new processing methods to offer a high level of performance for pre analytical testing.

  • Assumes responsibility for channeling information to and from designated shift

  • Participates in Quality Assurance monitors

  • Communicates and enforces department policies and procedures. Ensures continual compliance with all regulatory requirements and agencies and insures ongoing compliance and adequate documentation with safety, infection control and housekeeping policies.

  • Acts as a consultant on technical matters to faculty and staff, including physicians. Works effectively to resolve any issues.

  • Follows specimen turn-around-time closely and holds staff accountable for accurate and timely completion of assigned activities. Reports findings and works with supervisor team to maintain and improve processing times.

  • Quality: (15%)

  • Proactively seeks information to improve work processes; researches and implements solutions to problems in a timely manner

  • Reviews Quality Assurance reports and works with Supervisor team to maintain a high level of quality service

  • Participates in regularly scheduled Quality Assurance meetings; and participates in process improvement initiatives

  • Investigates and completes Incident Reports and Laboratory Error reports in a timely manner. Follows up with staff, training and QC Coordinator to address common laboratory errors.

  • Participates in Quality Assurance monitors to review department accuracy for ongoing client support

  • Understands and demonstrates the hospital vision and expectations of service excellence

  • Fosters and environment of teamwork and doing it right the first time

  • Personnel Management: (25%)

  • Accountable for technical and professional performance of all section employees

  • Appropriately following Human Resource policies, recommends actions as to hiring, transfer, promotion, disciplinary action, and termination. Participates in candidate interview process.

  • Accountable for laboratory staffing including adequacy and equity of scheduling and training

  • Works closely with training coordinator to develop staff in all aspects of specimen management

  • Oversees performance evaluation process; insures fair and accurate evaluation following laboratory standards of performance. Provides counseling and constructive feedback for employee development

  • Sets and models standards of behavior creating an atmosphere of teamwork and respect

  • Financial Performance: (10%)

  • Responsible for verification and authorization of shift specific payroll using the hospital payroll system

  • Monitors hours and overtime utilization

  • Identifies and implements opportunities for reducing expenses and improving the efficiency of the process

  • Understand financial impact of operational decisions

  • Participates in yearly preparation of departmental budget

Functional Requirements:

  • Ability to identify and resolve problems

  • Ability to pay attention to detail and handle frequent interruptions

  • Demonstrates excellent communication (i.e. verbal, written) and organizational skills

  • Works well in a team environment

  • Functions effectively in a rapidly changing environment

General Requirements:

  • Effective interpersonal skills, and maintains a friendly and courteous professional manner at all times.

  • Excellent Communication, word processing and computer skills are essential.

  • Is able to prioritize and maintain focus while performing multiple tasks.

  • Punctuality and a good attendance record.

  • Adherence to all University, Division and Department policies.

  • Adherence to all laboratory safety procedures.

  • Participation in continuing education.

  • Professional discretion with confidential patient results.


Responsible for laboratory personnel in assigned section. Reports to the Chief Supervisor in this capacity.



Two years of post high school education, which, included Laboratory Science and technical training closely related to this position; or a combination of formal training and experience equivalent to the above. Minimum of five years Specimen Management Experience.

NOTE: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

How To Apply

All applicants must apply online.

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