Surgery Scheduling Specialist

Rochester, NY


The Surgery Scheduling Specialist performs surgery scheduling functions in a high volume fully computerized environment. Acts as a professional liaison for staff, other hospital personnel, medical staff, and physician’s offices. Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgical Scheduler must schedule outpatient and inpatient procedures consistent with the patient’s diagnosis and procedure request. Also requires strong customer service skills with patients, employees, and the public in addition: typing, experience using computerized documentation systems, and problem solving. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy


Schedule surgeries based on surgeons’ schedules and available dates. Schedule with appropriate provider and time/location slot, utilizing appropriate scheduling codes. Schedule post-surgical appointments with doctors and necessary tests. Walk patients and families through instructions about “things to do” before and after surgeries


  • High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred.

  • Must demonstrate customer relations skills, consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.

  • Critical thinking skills and a positive attitude essential.

  • Maintains patient confidentiality.

  • Able to work both independently and as a Team

  • Dependable

  • Detailed Oriented

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Location: Medical Faculty Group
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 009 Ortho Surgery Scheduling
Schedule: 8 AM-4:30 PM