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University of Rochester System Engineer Sr - 231609 in Rochester, New York

System Engineer Sr Job ID 231609

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 054 University IT / CTS

2 Year Term from Hire Date


8 AM-5 PM


2 Year Term from Hire Date

Position Summary:

There is a position open for a Systems Engineer Senior. This individual designs technical solutions, provides incident and problem analysis and resolution, performs proactive performance and capacity monitoring, analysis, and alerting, creates and maintains technical documentation, automates and orchestrates solutions, contributes to projects and performs routine maintenance activities. The position requires technical proficiency in Microsoft operating systems, Office 365, Microsoft Exchange, PowerShell, and Active Directory. Experience with VMware virtualization technology, Microsoft Azure cloud infrastructure, and storage solutions is desired.


  • Prepares use case requirements, design solutions, and deploys on premise or cloud based infrastructure.

  • Advanced knowledge of on premise virtual infrastructure, specifically in clustered high availability environments.

  • Integrates on premise solutions with cloud solutions.

  • Automates and deploys solutions hosted on both cloud services and on premise infrastructure.

  • Independently completes proactive performance monitoring, analysis, alerting, reporting, and tuning.

  • Independently completes capacity analyses and provision solutions.

  • Completes maintenance activities including deploying patches and ensuring that firmware and software are up to date.

  • Independently completes incident and problem analysis reports, resolves and completes follow-up tasks to ensure platform stability. Escalates when appropriate.

  • Maintains an interoperability Matrix in order to ensure cross-vendor compatibility.

  • Creates and reviews technical documentation including solution designs and reference guides

  • Evaluates new products and services that will help enhance the delivery of infrastructure services.

  • Prepares necessary paperwork and documentation to ensure conformance to University standards and procedures.

  • Performs and advises others on implementation and maintenance activities during business hours as well as outside of business hours.

  • Serves in 24-hour on-call rotations when scheduled; escalating the most consequential issues.

  • Maintains a broad knowledge of technology, equipment, and/or systems. Perform miscellaneous job-related duties as assigned.

  • Performs miscellaneous job-related duties as assigned.


  • Bachelor’s degree in related discipline such as Computer Science, Business, Data Science, Engineering, or an equivalent combination of education and experience required.

  • 3 - 7 years of related experience required;

  • Experience leading a team of System Engineers strongly preferred

  • Experience in higher education field preferred

    Required Technical Skills:

  • Expertise with virtualization technology.

  • Knowledge of server hardware and storage array networks

  • Expertise with server operating systems

  • Experience with orchestration and automation tools

  • Strong scripting skills

  • Experience with cloud providers such as Amazon Web Services and Microsoft Azure

    Required Business Skills:

  • Excellent verbal and written communications skills.

  • Ability to provide on-call support as required.

  • Ability to perform after-hours and weekend maintenance and implementation activities.

  • Ability to travel to and from Data Center facilities.

  • Ability to actively participate in a team.

  • Ability to handle multiple tasks at one time and meet required deadlines.

  • Ability to contribute both individually and provide technical leadership as part of a team

  • Ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change.

  • Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this.

  • Exemplary speaking and presentation skills.

    How To Apply

All applicants must apply online.

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