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University of Rochester Systems and Access Analyst (work from home opportunity) - 236526 in Rochester, New York

Systems and Access Analyst (work from home opportunity) Job ID 236526

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 054 Patient Financial Services


Job Summary

In collaboration with the manager, the analyst is responsible for providing systems related support and consulting services to maintain the hospital’s revenue cycle system including Patient Financial Services, Revenue Integrity, HIM, and Registration and Insurance Management. Responsible for technical expertise to enable evaluation, development, design, testing, and implementation of new technologies related to the revenue cycle. Additionally, the analyst may be responsible for preparing reports, analyzing data, and presenting revenue cycle findings to the Associate Director of the Systems Group. The analyst must have demonstrated working knowledge and a high-level understanding of data reporting and of revenue cycle operations. The analyst reports directly to the Associate Director.

Key Functions and Expected Performances

Under the direction of the Associate Director with some latitude for independent initiative and judgment.

35% Manages the Price Estimation, Shoppable Services, and aspects of new regulations related to price transparency. Works with the ISD build team to enhance estimate template build, real time eligibility/benefits for various payors, and other workflows for shoppable services. Build, test, and release price estimation templates.

15% Monitor and assist with resolving discrepancies with the estimates, system issues, and any other identified need. Serves as focal point with other departments to assist with meeting and compliance surrounding price transparency regulations.

15% Development and reporting of price estimation services. Works with the ISD build team and Management to develop weekly, monthly, ad hoc reporting out of price estimate statistics. Identify trends or areas of improvement.

10% Acts as a backup for obtaining system sign on and deactivation’s for new employees to the department with PFS, ISD, eRecord Security, and insurance web portal access. Ensuring that all system access is removed, transferred, etc. as appropriate. Works with other departments, as necessary, to assist in obtaining insurance access, resetting passwords, and deactivating access.

10% Acts as a backup for Developing the specifications for and tests programming logic and changes related to claims, claim edits, do not bill, regulatory and compliance changes required for claims and remittance processing. Builds or runs reports to quantify the impact of identified revenue cycle projects and opportunities. Interprets data and summarizes findings and presents to the Associate Director. Makes recommendations for process improvement or escalates to the Associate Director for additional investigation and action plan development.

5% Manages all phases of assigned tasks/projects, meets established deadlines, and maintains flexibility while managing multiple priorities. Takes the initiative to identify and resolve complex issues. This includes independently executing creative solutions with minimal guidance.

5% Collaborates with the ISD revenue cycle team, subject matter experts, and training teams to effect system changes that reflect an in-depth understanding of the business and end user requirements while also considering impact to operational needs and output.

5% Demonstrates effective communication and problem-solving skills. Works collaboratively with all project team members. Builds relationships and effectively communicates with the analyst team, key stakeholders, and other customers.

Background Expectations:


  • Bachelor’s degree in related technical discipline, or equivalent combination of experience preferred.

  • 3 years experience in hospital billing

  • Prior Experience with EPIC Billing system preferred

  • Understanding of Hospital Operations

  • Exceptional customer service skills, including excellent oral and written communications

  • Advanced problem-solving abilities


  • Strong working knowledge of the professional billing software applications

  • 2-5 years billing office experience

  • 1-year data reporting experience

  • Microsoft Office, including Excel and Access experience

    The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled