Technical Data Analyst

Rochester, NY


General Purpose:

The Technical Data Analyst focuses the majority of their time assisting with the production or modernization of analytical solutions (reports, dashboards, tools, platforms, etc.) for leadership and stakeholders across the organization that supports business initiatives.The data analyst provides consultation and support in the development, analysis, interpretation, and management of a variety of highly complex data sources to support process improvement, operations, strategy, and increased community satisfaction. The data analyst acts as content expert for data related to the area assigned. The data analyst assists in the identification of data quality (accuracy, completeness, etc.) issues, compares data output to ensure data accuracy and creates basic QA test plans and validates data for accuracy.


Supporting the assigned area or function:

  • Works independently providing and leading business analysis and support services for non-production and production environments, including requirements analysis, configuration, testing and implementation.

  • Answers end user requests, including troubleshooting, break/fix support, researching and solving problems, and serves as a final escalation point on complex issues, and provides on call support after hours as defined by the application support requirements.

  • Provides direction to technical and functional personnel and handling escalations or more complex / interdisplinary requests for support services, including validation of system fixes, enhancements, interfaces, reports, configurations, upgrades, regulatory updates and implementation of new modules and features.

  • Maintain data integrity by creating and executing queries, reports and/or SQL, analyzing data and identifying system improvements.

Project work / enhancements:

  • Works with, and sometimes leads, user communities to understand and document business requirements, translates requirements into configurable software components and rules to solve complex business problems.

  • Leads design sessions and designs complex enhancements to systems or functional services fulfilling user requirements and goals, including creation of functional specifications, design diagrams, file and record layouts, page design, user interfaces and/or navigation.

  • Completes assigned application configuration or development deliverables, and leads teams in the completion of their assigned deliverables.

  • Actively participates in, and leads, system design reviews and code/configuration walkthroughs.

  • Develops solution documentation to be used by end users.

  • Actively participates in, and leads, the evaluation and execution of testing new procedures and software. Works closely with, and leads, functional and technical testers to prepare test plans, test data and complete integrated testing.

  • Actively participates in, and sometimes leads, user community events to promote and communicate project goals, timeframe and high-level changes and conduct training. Is recognized as a subject matter expert in their functional area of responsibility.

  • Actively participates in, and sometimes leads, smaller systems projects or enhancements, ensuring delivery upon assigned tasks in alignment with project plans and estimates.

  • Sometimes prepares project plans and budgets for clients based upon scope of the initiative.

Develops and leads team assignments to improve the work product:

  • Actively participates, and leads, regular team retrospective events with a continuous improvement mindset.

  • Promotes, and leads, the identification, recommendation and delivery of improvement opportunities/best practices that improve the system solution, user or team productivity.

  • Promotes and demonstrates the sharing of knowledge, provides cross-training, peer support and leads team meetings.

  • Actively participates in, and leads, the development of Business Continuity Plans/Procedures

  • Actively participates in, and sometimes leads, the estimation and planning of future work plans.

  • Sometimes leads coordination of communications to the user community which document and enhance business processes and provide supporting documentation.

  • Develops, reviews and approves procedures used to maintain applications, system documents and programs.

Professional Growth:

  • Maintains a deep and broad knowledge of their assigned functional area, University policies and procedures, related best practices, regulations, changes in relevant federal and state laws, issues and developments, and related technologies

  • Grows knowledge beyond functional area of responsibility into related areas business and systems

  • Actively participates in, and may lead, external function specific communities of practice, gaining and sharing functional knowledge. Is recognized as a subject matter expert within these communities.

Other duties as assigned.


  • Bachelor’s Degree in related discipline, such as Computer Science, Business, Mathematics, Statistics, Science or Engineering required

  • Master’s Degree preferred

  • 4-5 years of related experience required;

  • 2-3 years in a supervisory capacity preferred;

  • or an equivalent combination of education training and/or experience required.

  • 5 to 8 years’ experience directly related to the duties and responsibilities specified preferred;

  • Experience in higher education field preferred.

  • Excellent verbal and written communications skills required.

  • Proven track record executing multiple work streams and producing consistent results required.

  • Ability to distill technical information into succinct and digestible information for a broad (non-technical) audience required.

  • Strong understanding of system/application administration activities.

  • Experience with project management from planning through implementation.

  • Experience with workday HCM.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 65,000 - $135,000 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Central Administration
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 055
Schedule: 8 AM-5 PM