URMC Transfer Liaison

Rochester, NY


Ability to function in a fast-paced environment, using excellent customer service skills and exercising thorough knowledge of hospital policy and procedures as they relate to transfers between affiliate locations. By working closely with the Transfer Center, facilitates consult call from referring hospitals. Facilitates transfer of patients from SMH Emergency Room to UR Medicine affiliate hospitals. Interviews and consents patients for transfer, answers patient and family questions regarding transfer to affiliate locations and completes appropriate forms for transfer. Interfaces with care team members including physicians, nurses, social work, and support staff to facilitate communication. Creates transfer center intake for service requests to be triaged and managed by the UR Medicine Transfer Center RN Coordinator.


Stationary, standing/sitting/walking-continuously-prolonged large campus, pushing/pulling computer cart on wheels, typing/keyboarding, talking in person and on telephone.


Preferred AAS in related discipline with 3 years of related experience (advanced customer service in fast-paced environment, registration, data entry, health care), or an equivalent combination of education and experience. Required a high degree of professionalism and motivation, excellent written and verbal communications, customer service skills; ability to work independently as well as in a team environment; highly collaborative; self-starter; strong computer skills and ability to type minimum of 45 words per minute. Medical terminology preferred. Professional compassionate demeanor and excellent people skills.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 19.71 - $ 26.61 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time